Business Systems Analyst - Guidewire

Company: CGL
Department: IT-Sol Del P/C & Digital
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: This role operates in English.

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy.  That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose.  The best part is that you will work with people that care passionately about you, our clients and our communities.

Our Information Technology team aspires to be a leader in applying technology to power business strategies. We connect concepts with solutions to create value and efficiencies for our clients, employees, and communities. Our success is driven by our skilled and diverse team who are passionate about excellence, innovation, and agility.

As the Business Systems Analyst you will liaise between the team and business stakeholders for functionality enhancements and new developments. You will be a part of an exciting team responsible for translating concepts and requirements into client focused and effective system-based solutions. You will participate in moderately complex and diverse initiatives, formulating and defining system scope and objectives based on both user needs and an understanding of the applicable business applications.

• You have experience with at least one of the Guidewire suite of products - PolicyCenter, ClaimCenter, or BillingCenter.
• You have experience with JIRA, JIRA Service Desk and Confluence or similar tools.
• You have experience with data query tools and data dictionaries used in applications.
• Guidewire certification is required or will be required within 3 months.

• Managing business process design activities, defining business functional, specifications and user journeys.
• Good understanding of APIs, UI/UX and Non-Functional Requirements.
• Experience of data projects including migration and content management.
• Planning system and user acceptance testing, creating test data, verifying application accuracy and managing the defect resolution process.
• Collaborating with stakeholders to initiate, plan and execute deliverables for complex projects and communicating issues, risks and project updates to management teams.
• Performing data analysis to identify data gaps and develop data conversion mapping tables.
• You will also be responsible for supporting program managers and directors in basic project management activities and tasks.

• You have 4+ years of experience in software application development as a Business Analyst, Business Systems Analyst.
• You have completed a post-secondary education in Business, Information Technology or Computer Science.
• You have completed a designation in Business or Quality Analysis and/or Agile methodologies.
• You have advance knowledge of business and quality analysis practices and testing processes, tools and reporting.
• You are an expert on tools and methodologies to elaborate requirements in the form of user cases, user interfaces (prototypes, mock-ups), business rules and business process flowcharts.
• Proficiency in English is essential to the main duties in this role, including servicing and communicating primarily with majority non-francophone clients, groups, teams. Drafting complex English documents and preparing daily reports for anglophone leaders. The essential non-French duties are not assignable to adjacent or other team members.

• You influence change and are committed to continuous improvement, in order to exceed client expectations.
• You leverage critical thinking skills to identify problems and proactively propose solutions.
• Your strong communication skills allow you to clearly convey messages.
• You’re an effective team player who shares knowledge to support our peers.

• Extended work hours, including evenings and weekends, may be required.  
• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Salary information​

Expected salary range $60,574 to $100,956. 

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Salary placement​

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.​

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Incentive/Variable pay ​

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.

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