23h ago

New

$16/hour

Customer Service Representative

United States·West MonroeRemotemid

Customer Support SpecialistCustomer

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Quick Summary

Technical Tools

Customer Support SpecialistCustomer

What We Offer

~5 min read

✓$16/hour plus $5.09 Health and Welfare

✓Training Monday-Friday 8am-5pm CST

✓Post-Training Scheduling- Upon completion of training, personnel may be assigned to any shift within the following operating hours:

✓Monday: 8:00 a.m. – 9:00 p.m. ET

✓Tuesday – Wednesday: 8:00 a.m. – 8:00 p.m. ET

✓Thursday – Friday: 8:00 a.m. – 6:00 p.m. ET

✓Handling incoming and outgoing calls with patience, tact, and courtesy.

✓Enter information into Windows-based computer database as required, while following instructions and conducting a scripted interview.

✓Escalates calls to supervisor when necessary and appropriate.

✓Tracks call-related information for auditing and reporting purposes.

✓Provides feedback on call issues related to downtime and/or training issues.

✓Contribute positively to a work environment that is flexible, adaptable, and team based.

✓Provide, receive, and seek feedback in a positive manner to encourage team building.

✓Participate in the development and attainment of team and operational goals.

✓Be respectful and courteous.

✓Maintain a positive attitude about workloads and expectations.

✓Prioritize workloads to ensure timeliness and quality standards are met.

✓High school diploma or GED required

✓3-months or more experience in a call center or customer service environment preferred

✓Previous experience with computers, phone systems, and headsets preferred.

✓Reading and Typing

✓Working knowledge of modern office procedures, methods, and computer equipment

✓Proficient in the use of Microsoft Office Products.

✓Ability to speak and read English clearly, professionally, and fluently.

✓Proficiency in languages other than English a plus

✓Excellent communication skills

✓Principles and practices of customer service.

✓Establish a good working relationship with team members and internal contacts, in order to maintain and continuously strive to improve the level of overall service being provided.

✓Good organizational skills and attention to detail.

✓Ability to comply with rules, regulations, laws, and methods as related to the position.

✓Work independently in the absence of immediate supervision.

✓Ability to handle and resolve recurring problems.

✓Successfully complete and pass the any client required trainings.

✓Must reside within 50 miles of a Coast Professional, Inc. office.

✓High-speed internet connection (FCC defines High-Speed Internet as 25 Mega-Bits per second (Mbps) minimum download speed and 3 Mbps upload speed).

✓The ability to physically connect to your high-speed home network with an ethernet cable (network cable). Coast will provide a 5 ft. connection.

✓A Mobile Device for DUO Multi-Factor Login. Must be iPhone 7 running IOS 11.1 or higher or Android device running Android 9.2 or greater.

✓A quiet, dedicated workspace free of distractions and interruptions.

✓Computer equipment is provided. You must have the ability to pick up equipment within 48 hours’ notice.

Location & Eligibility

Where is the job

West Monroe, United States

Remote within one country

Who can apply

About this job

Pay per year: ≈ $33,280 a year; 18% below the $40,498 median for Customer Support Specialist jobs on Jobera (827 salaries).
Who can apply: United States
Posted: Today
Employer: has 12 open jobs on Jobera.