Technical Project Manager/Delivery Lead

United States·ChicagoFixed termmid

OperationsProject Manager

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Overview

Be Part of Our Next Chapter For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers.

Technical Tools

OperationsProject Manager

Be Part of Our Next Chapter

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!

We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

•Drive the successful delivery of technology projects by proactively managing risks and minimizing variance, ensuring alignment with project goals from initiation through closure

•Define and document project deliverables and timelines, holding all stakeholders accountable for their specific responsibilities

•Develop, maintain, and report on the squad progress throughout the SDLC and/or project plan, ensuring coverage of all technical tasks and achievement of agreed milestones

•Actively lead scrum teams, manage sprints and agile cadences, while overseeing the end-to-end project schedule and delivering key milestones

•Participate in working groups and steering committees to ensure risks and issues are escalated promptly through appropriate channels, driving effective decision-making

•Manage project execution through risk and issue management, project monitoring, tracking reporting, workflow management, quality assurance, change and communication management

•Strong management of cross-stream internal and external project dependencies

•Understanding of technical deliverables and effectively align them to business objectives

•Review functional specs, solution design, and user stories to ensure business and technical requirements are mapped, dependencies identified and a clear critical path established, enabling effective planning and delivery

•Highly developed written and verbal communication skills

•Expert understanding of project management including scheduling, resource capacity planning, risk mitigation strategies, and stakeholder management

•Solid knowledge of project risk management frameworks

•Relevant tertiary qualifications or certifications within Project Management, Agile, and/or IT

•Project management experience of 7+ years delivering complex, enterprise-grade digital applications/solutions

•Knowledge of solution architecture for digital solutions

•Experience delivering software projects with budgets of $3M+

•Experience presenting to senior executive stakeholders (mandatory) including exposure to C-suite (preferred)

•Experience delivering technical projects across multiple streams of work

•Experience with software project management across all phases of the SDLC, delivering multiple projects from inception to completion

•Experience within Agile and waterfall software delivery

•Previous experience as a technical business analyst, product owner, or developer (preferred)