Project Manager (Creative Advertising Campaigns)

Costa Rica·San Josemid

OperationsProject Manager

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Overview

The Project Manager reports to a Program Manager. Works closely with Directors and Subject Matter Experts, designers, developers and quality to ensure flawless project execution,

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OperationsProject Manager

The Project Manager reports to a Program Manager. Works closely with Directors and Subject Matter Experts, designers, developers and quality to ensure flawless project execution, efficient resource allocation, project financial sanity and client satisfaction. He/She supports grows project delivery discipline and helps to develop processes, documentation, standardization and tools. He/She is a key player on building high-energy, multi-disciplinary teams. He/She is interested, invested and passionate about the industry, the clients we serve, and the work produced.

Manage end-to-end campaign delivery: concepting, development, execution, trafficking, and evaluation.

Ensure the entire team understands the project tools and workflows (Smartsheet, Figma).

Facilitate clear communication between creatives, strategists, production, and account teams.

Identify blockers early, propose solutions, and keep the project moving forward.

Maintain a big-picture view of integrated campaigns, ensuring all components align within the ecosystem.

Support teams across North America and LATAM, navigating fast-paced, high-visibility projects.

Act as internal POC for assigned projects, including set-up and running of meetings, recording and distributing actions, flagging and communicating risks

Lead small to medium-sized projects with budgets likely under $500K and with teams of 10 or fewer, with direction from Associate Program Director or above

Collaborate to ensure the work stays on brief, client needs and feedback are understood and addressed, and the work delivered is of high quality

Communicate day-to-day with clients on project intake, status, and updates and facilitate conversations for clarity of feedback/setting of expectations

Work through dependencies and decisions required with internal teams and third parties • Identify and act on organic account growth opportunities in partnership with Client Services

Perform analysis and report on project health, attend finance meetings to inform account health (Metrics include: Remaining forecast, forecast to completion, burn (actuals) to date, % project progress, % budget utilized)

Facilitate (when appropriate) in project retrospective and sunsetting process

Act as a beacon of best practice within the account and discipline

Mentor emerging talent and provide career development aligned with CM expectations

Be an active and visible presence in the office and online, shares at Town Halls, All Hands, Snack N Learns

Actively and visibly champion the work and team

Participate in global Project Delivery initiatives and bring forward ideas on how to improve processes and build community within the discipline

Experience in digital agencies / creative agencies / marketing environments, ideally on large or global accounts.
5+ years of experience managing a variety of digital project types; site builds, e-commerce, marketing campaigns, micro-sites, and maintenance
Background working on integrated campaigns (digital, CRM, social, retail, mass media).
Strong communication and collaboration skills for cross-functional teams.
Advanced English skills, comfortable working with international teams.
Ability to stay self-driven, proactive, and solution-oriented in a fast-paced environment.
Critical thinking to understand the full ecosystem of a campaign and how each team contributes.
Flexibility and adaptability to shifting priorities and project needs.
Familiarity with Smartsheet and Figma (or ability to learn quickly).
Resource management within the Solution Delivery team including balancing priorities, timelines, mix and casting while understanding and supporting the objectives and motivations of everydiscipline.
Proven ability to successfully manage multiple stakeholders and work on large-scale digital projects, including but not limited to implementing processes to ensure high-quality deliverables for our client
Mastery of office productivity tools such as Excel, Word, MS Project, Visio, PowerPoint, and Keynote.
Deeply understand the main forms of digital and traditional marketing and how they differ
Understand the ways media lives in projects, with a mastery level understanding of media types (paid, owned, earned + audio, video, social, etc.) and the ability to manage medium to large sized projects with a media component
Mastery level knowledge of collaboration and issue tracking tools such as Box, Jira, Confluence, Teams
Mastery in completing tasks in office productivity tools such as Excel, Word, Keynote, and PowerPoint at a project and portfolio level
Mastery in completing tasks with project management tools such as Tenrox, Smartsheet, and Halo/Abacus at a project and portfolio leve
Superb verbal and written communicator (Advanced English)
Excellent presentation and storytelling skills
Excellent organization and time management skills
Adaptable and flexible