Project Manager (Creative Advertising Campaigns)

The Project Manager reports to a Program Manager. Works closely with Directors and Subject Matter Experts, designers, developers and quality to ensure flawless project execution, efficient resource allocation, project financial sanity and client satisfaction. He/She supports grows project delivery discipline and helps to develop processes, documentation, standardization and tools. He/She is a key player on building high-energy, multi-disciplinary teams. He/She is interested, invested and passionate about the industry, the clients we serve, and the work produced.

• Manage end-to-end campaign delivery: concepting, development, execution, trafficking, and evaluation.

• Ensure the entire team understands the project tools and workflows (Smartsheet, Figma).

• Facilitate clear communication between creatives, strategists, production, and account teams.

• Identify blockers early, propose solutions, and keep the project moving forward.

• Maintain a big-picture view of integrated campaigns, ensuring all components align within the ecosystem.

• Support teams across North America and LATAM, navigating fast-paced, high-visibility projects.

• Act as internal POC for assigned projects, including set-up and running of meetings, recording and distributing actions, flagging and communicating risks 

• Lead small to medium-sized projects with budgets likely under $500K and with teams of 10 or fewer, with direction from Associate Program Director or above 

• Collaborate to ensure the work stays on brief, client needs and feedback are understood and addressed, and the work delivered is of high quality 

• Communicate day-to-day with clients on project intake, status, and updates and facilitate conversations for clarity of feedback/setting of expectations 

• Work through dependencies and decisions required with internal teams and third parties • Identify and act on organic account growth opportunities in partnership with Client Services 

• Perform analysis and report on project health, attend finance meetings to inform account health (Metrics include: Remaining forecast, forecast to completion, burn (actuals) to date, % project progress, % budget utilized)

• Facilitate (when appropriate) in project retrospective and sunsetting process 

• Act as a beacon of best practice within the account and discipline 

• Mentor emerging talent and provide career development aligned with CM expectations

• Be an active and visible presence in the office and online, shares at Town Halls, All Hands, Snack N Learns 

• Actively and visibly champion the work and team 

• Participate in global Project Delivery initiatives and bring forward ideas on how to improve processes and build community within the discipline

• Experience in digital agencies / creative agencies / marketing environments, ideally on large or global accounts.
• 5+ years of experience managing a variety of digital project types; site builds, e-commerce, marketing campaigns, micro-sites, and maintenance
• Background working on integrated campaigns (digital, CRM, social, retail, mass media).
• Strong communication and collaboration skills for cross-functional teams.
• Advanced English skills, comfortable working with international teams.
• Ability to stay self-driven, proactive, and solution-oriented in a fast-paced environment.
• Critical thinking to understand the full ecosystem of a campaign and how each team contributes.
• Flexibility and adaptability to shifting priorities and project needs.
• Familiarity with Smartsheet and Figma (or ability to learn quickly).
• Resource management within the Solution Delivery team including balancing priorities, timelines, mix and casting while understanding and supporting the objectives and motivations of everydiscipline. 
• Proven ability to successfully manage multiple stakeholders and work on large-scale digital projects, including but not limited to implementing processes to ensure high-quality deliverables for our client
• Mastery of office productivity tools such as Excel, Word, MS Project, Visio, PowerPoint, and Keynote.
• Deeply understand the main forms of digital and traditional marketing and how they differ 
• Understand the ways media lives in projects, with a mastery level understanding of media types (paid, owned, earned + audio, video, social, etc.) and the ability to manage medium to large sized projects with a media component
• Mastery level knowledge of collaboration and issue tracking tools such as Box, Jira, Confluence, Teams 
• Mastery in completing tasks in office productivity tools such as Excel, Word, Keynote, and PowerPoint at a project and portfolio level 
• Mastery in completing tasks with project management tools such as Tenrox, Smartsheet, and Halo/Abacus at a project and portfolio leve
• Superb verbal and written communicator (Advanced English)
• Excellent presentation and storytelling skills 
• Excellent organization and time management skills 
• Adaptable and flexible