🥥Monday Implementation Manager - Job Code: 1784233927504

PhilippinesRemotemid

Implementation ManagerProject & Program Management

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Quick Summary

Key Responsibilities

- Manage 10-20 active client accounts, ensuring all project milestones are met on time and to the highest standard.

Requirements Summary

- Manage 10-20 active client accounts, ensuring all project milestones are met on time and to the highest standard.

Technical Tools

Implementation ManagerProject & Program Management

At Coconut 🥥, we connect founders and businesses with top-tier remote talent while prioritizing meaningful, reliable partnerships. We believe success happens when everyone wins. Clients achieve their goals, and our virtual professionals find purpose and growth in their work. We're currently looking for top talent to fill the role below:

Nice to Have

~1 min read

1️⃣ English Proficiency Rating – You will need to enter your CEFR English proficiency level in the application form. If you’re unsure of your rating, you can take a quick assessment here: EF SET Quick Check.

2️⃣ Coconut VA Profile (Resume) – Before submitting your application, please create your Coconut VA profile using this template: Coconut VA Profile Template. ⚠️⚠️⚠️ YOUR RESUME MUST FOLLOW THIS FORMAT AND SHOULD BE IN ENGLISH. This is a test of how keen you are with details and how well you follow instructions. ⚠️⚠️⚠️

3️⃣ 1-Minute Introduction Video – Record a short introduction video (preferably using Loom) and provide the link in your application. Before you do, check out these video tips and sample videos. Important: By submitting your video, you grant Coconut permission to share it on our platforms to help increase your chances of being matched with a client. Videos with broken or dummy links will result in disqualification.

Requirements

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- Proven experience with monday.com, including advanced workflow design, automations, and integrations.

- 3+ years of project management, implementation, or consulting experience in a client-facing role.

- Strong ability to manage multiple client accounts and prioritize effectively.

Responsibilities

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- Manage 10-20 active client accounts, ensuring all project milestones are met on time and to the highest standard.

- Conduct discovery meetings to understand client needs and translate them into tailored monday.com solutions.

- Build and configure custom workflows, automations, dashboards, and integrations on monday.com to meet client requirements.

- Lead strategy sessions, provide training, oversee account governance and permissioning, and deliver ongoing support to ensure client success.

- Serve as the primary point of contact for clients, maintaining clear communication and providing exceptional customer service.

- Proactively diagnose issues, escalating internally as needed, with quick resolution to maintain project momentum.

- Collaborate with internal teams and monday.com to ensure seamless project execution and client satisfaction.

- Track and document project progress, ensuring deliverables align with scope and client expectations.

- Exceptional problem-solving skills and a proactive approach to challenges.

- Experience providing training and creating documentation for end-users.

- Familiarity with related platforms (e.g., make.com, Zapier) is a plus.

- Excellent communication skills, both written and verbal.

- monday.com

- make.com

- G Suite

- Slack

What We Offer

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We’re all about uplifting lives in Coconut and we make sure we provide benefits that support work-life balance, well-being, and growth. Here’s what you can look forward to as part of the Coconut Community! ✨

✅ Competitive Salary – We recognize your skills and experience with a great compensation package.
✅ 13th Month Pay – Enjoy an extra month’s salary—because who doesn’t love a little bonus?

✅ Paid Time Off – Recharge with 12 days of PTO to use however you like—vacation, self-care, or just a break from it all!
✅ US Holidays Off – Enjoy 12 paid US holidays throughout the year.
✅ Maternity & Paternity Leave – We support growing families with dedicated leave for new parents.

✅ Comprehensive Healthcare – We’ve got you and your family covered with quality healthcare benefits.
✅ Life Insurance* – Our full-time HMO plan includes life insurance for extra peace of mind.
✅ Mental Health Support – Prioritize your well-being with access to mental health consultations and wellness resources.

✅ Milestone Gifts & Birthday Treats – We celebrate your achievements and make your special day even better!
✅ Exciting Team Experiences – Think island getaways, virtual town halls, and regional meetups—because work should be fun, too!

✅ Stay Connected – Be part of a supportive network where you can learn, grow, and connect with amazing people.

Some benefits may vary. Full details will be provided during the onboarding process.