SDET - SAAS Contact Center (Pune)

India·Punemid

OtherCenter

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Quick Summary

Key Responsibilities

planning, design, implementation, execution, deployment, and support. Collaborate with Product Managers, UI/UX Designers, DevOps, and QA teams in an Agile/Scrum environment.

Technical Tools

OtherCenter

About the Role

~1 min read

We are seeking a highly experienced SDET / Test Automation Engineer with a strong background in building scalable SaaS test automation frameworks and CI/CD pipelines.

The ideal candidate will have expertise in end-to-end automation across UI, microservices, performance, and E2E workflows, preferably within the contact center or communications technology domain.

This role requires strong problem-solving skills, full lifecycle development experience, and a deep understanding of both backend and frontend technologies.

Responsibilities

~1 min read

→Design and develop scalable, high-performance test automation frameworks and scripts.
→Work across all phases of the Software Testing Life Cycle (STLC): planning, design, implementation, execution, deployment, and support.
→Collaborate with Product Managers, UI/UX Designers, DevOps, and QA teams in an Agile/Scrum environment.
→Build and maintain end-to-end automation using Playwright and other frameworks with BDD (Gherkin) practices.
→Implement AI-driven automation solutions, including self-healing test capabilities.
→Ensure code quality, maintainability, and security through best practices such as code reviews and CI/CD processes.
→Perform performance testing and engineering using tools like JMeter and K6.
→Participate in code reviews, mentor junior engineers, and advocate best development practices.
→Develop strong debugging capabilities using languages such as Java, TypeScript, Python, or C.

Requirements

~1 min read

7+ years of hands-on experience in software development / SDET roles.
Strong expertise in test automation tools such as Playwright, Cypress, or Selenium.
Experience with microservices architecture, Docker, and Kubernetes.
Hands-on experience with SQL and NoSQL databases (PostgreSQL, MongoDB, Cassandra).
Familiarity with CI/CD pipelines (Jenkins, GitLab CI, GitHub Actions).
Experience with cloud platforms (AWS, GCP, Azure).
Proven experience working on SaaS applications with high availability and scalability.
Experience integrating with third-party APIs and real-time communication tools (e.g., WebRTC).

Background in contact center software, customer engagement platforms, or VoIP systems.
Experience with performance tuning and observability tools (Prometheus, Grafana, ELK stack).
Contributions to open-source projects or active participation in developer communities.

Nice to Have

~1 min read

Experience in SaaS or contact center technology companies (customer service, call center, or communication platforms).
Strong understanding and advocacy of Agile principles and practices.
Ability to collaborate with cross-functional teams and drive problem-solving initiatives.
Excellent communication, facilitation, and stakeholder management skills.
Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.

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