Member Representative

United States·West Des Moinesmid

OtherMember Services Representative

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Quick Summary

Overview

Collins Community Credit Union, a growing organization is currently recruiting for a Member Representative at our Mills Civic branch. This person will be a competitive, independent,

Technical Tools

OtherMember Services Representative

Requirements

~1 min read

A – All In: Fully committed to delivering outstanding service and results for members and teammates through passion, accountability, and engagement.
C – Collins Community Obsessed: Members are the reason for everything. Anticipate needs, provide personalized solutions, and deepen every relationship.
T – Transparent: Build trust through honest communication, clear expectations, and ethical practices.
I – Integrity: Do what’s right to protect member interests, maintain confidentiality, and uphold the credit union and regulatory standards.
O – One Team: Collaborate across your team, the branches, support teams, and business partners to elevate members together.
N – Nimble: Adapt quickly to member needs, changing markets, and evolving sales opportunities with creativity and speed.

High school diploma or equivalent required
Customer service and/or cash handling experience preferred
Strong communication and interpersonal skills
Demonstrated ability to balance service excellence with sales performance
High attention to detail, accuracy, and compliance discipline
Comfortable with technology and digital tools
Strong problem-solving and relationship-building capabilities
Self-motivated, dependable, and able to work in a fast-paced environment
Must be bondable in accordance with the State of Iowa and Collins Community Credit Union guidelines

Monday - Thursday 8:00am- 5:15pm
Friday 8:00am - 5:45pm
Saturday rotation 8:30am- 12:15pm (flex day during the week when working Saturday rotation)

Demonstrate enthusiastic support of corporate mission, core values, and long-term objectives. Performs duties within our bylaws, regulations, Board of Directors policies, established internal and external service standards, and our work procedures.

Serve as the first point of contact for members and guests of the credit union
Create welcoming, professional, and personalized interactions
Identify member needs through conversation and active listening
Introduce members to products, services, and digital solutions
Perform day-to-day transactions for members

Actively cross-sell and refer products and services to appropriate parties
Uncover opportunities through profiling, life events, and needs-based conversations
Recommend solutions (checking, savings, loans, digital banking, etc.)
Achieve, contribute, and exceed individual and branch sales and referral goals
Conduct proactive outreach (in-person, phone, and campaign-based)
Partner with specialists to deepen member relationships
Educate members on benefits, features, and value of offerings

Accurately process deposits, withdrawals, transfers, and loan payments
Maintain and balance cash drawer daily
Complete basic account maintenance and documentation with accuracy
Support branch operations
Handle member transactions safely, accurately, confidentially within established procedures and regulatory requirements

Ensure compliance with all policies and regulatory requirements (BSA, privacy, etc.)
Verify identification and protect member data
Identify and escalate suspicious or unusual activity
Maintain integrity in all financial and member interactions

Contribute to a collaborative, high-performing team environment
Participate in branch initiatives, promotions, and goal attainment efforts
Represent the organization in the community and support outreach events
Share responsibility for branch success by living out the one team philosophy

Requires frequent walking, sitting, and standing for long periods of time
Regularly uses computer and standard office equipment (copier, printer, calculator, and other office technology) to perform daily job duties.
Requires the ability to clearly exchange accurate, concise, and timely information in person, by phone, and through electronic communications.
Ability to lift and transport up to 50lbs.