CSERRE-Customer Service Representative

JOB TITLE: Customer Service Representative
REPORTS TO: Senior Operations Manager
SUPERVISES: None
DEPARTMENT: Operations
POSITION TYPE: Hourly non-exempt

SUMMARY OF POSITION:
The position of Customer Service Representative is vital to the company’s mission and as such requires a high level of commitment and attention to detail. As a Customer Service Representative, you will spend most of the day on email and/or phone with external/internal customers, resolving issues, collecting, entering and processing orders for installation.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Inputting customer details on orders
• Transcribing selection sheets for install/transcribing for repairs
• Process work order for install
• Proofreading data
• Answer email in timely manner
• Answer phone calls/return missed phone calls and voicemails immediately
• Update records for reselections and/or rescheduled installs
• Dealing with customer and homeowner queries
• Working to meet deadline each day/sense of urgency
• Helping all teammates
• Operate office equipment including computer and copier
• Adhere to confidentiality regulations
• Other duties as assigned

POSITION REQUIREMENTS / QUALIFICATIONS:

• Typing skills / 40 wpm preferred
• Accuracy and attention to detail
• Good communication skills both written and verbal
• Computer skills and knowledge of flooring/new home construction a plus
• Basic literacy and numeracy skills

EDUCATION AND/OR EXPERIENCE:

• 3-5 years of customer service experience preferred
• High School Diploma/GED/College

PHYSICAL DEMANDS:

• Ability to lift 10lbs occasionally
• Required to remain stationary for prolonged periods of time, repetitively use hands to finger, handle, grip, feel, reach with hands and arms, occasionally stand, walk
• Able to hear, understand and distinguish speech and/or other sounds

BENEFITS:

• Medical, Dental and Vision coverage
• 401K
• Paid Holidays
• Vacation and Personal Time

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned as needed by the business.

"Flooring Services and our affiliated entities are proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics."