Bilingual Customer Care Specialist - 6 Month Contract

·       Additional Paid Time Off (floater days)

·       Culture Committee and Employee Resource Groups

·       Generous Employee Discounts

·       Hybrid Work Model (4 set days onsite, 1 set day remote)

The Warranty team is looking for a Bilingual Customer Care Specialist to join their team on a 6-month contract at our Canada Headquarters located in London, Ontario.  Reporting to the Customer Care Supervisor, the Bilingual Customer Care Specialist will be responsible for providing exceptional customer service to our warranty consumers by responding to requests and inquiries with accurate information in a courteous, efficient, and timely manner.

·       Process moderate to high levels of consumer inquiries via telephone, e-mail, and correspondence.

·       Provide accurate information regarding product features, specifications and recommended uses for Columbia Sportswear, Sorel, and Mountain Hardwear products.

·       Guide consumers to where they can buy product using internal product locator applications. 

·       Provide suggestions for replacement styles using inventory management system as well as order entry and warranty repair status.

·       Fluent in both English and French

·       Knowledgeable in effective telephone techniques and strategies for consumer services.

·       Able to display a positive attitude toward the Customer Care Team by maintaining professionalism, respect, courtesy, and support to others.

·       Proficient at maintaining positive open lines of communication with all Columbia Sportswear management, staff, and other departments to contribute to the smooth flow of information and efficient operation of the organization. 

·       A high school diploma or equivalent experience is required

·       Exceptional oral and written communication skills in both English and French

·       A high degree of accuracy and attention to detail

·       Proficiency in keyboard use and a good working knowledge of MS Word and Excel

·       Excellent interpersonal skills and a calm demeanor with the ability to multitask

$20.00 – $24.00

*Pay decisions are determined by multiple factors, including a candidate’s capabilities and skills, current market rate for the position, years of experience, and internal equity.

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This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.