Program Assistant/Nutrition Assistant I

Community Teamwork is a private non-profit organization located in Lowell MA. We employee over 600 employees and are a catalyst for social change. We leverage our programs, our partnerships, and our collective voice to foster equity, compassion, and community engagement by creating housing, education, and economic opportunities.

The WIC Program Assistant/Nutrition Assistant will be part of a team that is focused on helping families to meet their nutrition goals. They will perform income assessment and eligibility determination, receptionist and clerical duties, obtain anthropometric and hematological data, tailor food prescriptions, and issue benefits for healthy foods and support family needs through referrals. The WIC Program Assistant/Nutrition Assistant will perform nutrition assessments, determine health and nutrition risk, and provide nutrition education and counseling once CPA status is achieved.

1. Answer direct phone calls and emails.
2. Provide referrals to other health and social services.
3. Screen applicant inquiries for eligibility.
4. Manage appointment scheduling/rescheduling including reminder phone calls.
5. Greet and triage participants to appropriate staff.
6. Oversee flow of applicants/participants in waiting area.
7. Clerical duties as required.

1. Verification of identity, income, residency, and participant category. Complete data entry for (re)certification.
2. Educate and/or explain participant’s rights and responsibilities, authorized representatives, WIC foods, and using the WIC card at authorized vendors.
3. Referrals to MassHealth, Supplemental Nutrition Assistance Program (SNAP), and Transitional Aid to Families of Dependent Children (TAFDC) programs as well as other health and human service programs.
4. Provide notification for end of certification, missed benefits, and/or ineligibility to receive WIC benefits.
5. Anthropometric and hematological data collection.

1. Anthropometric and hematological data collection.
2. Dietary and nutritional risk assessment.
3. Food package assignment.
4. Counseling and education
5. Documentation and nutrition data entry
6. Health and social service referrals.
7. Follow-up nutrition education.
8. Performing other duties as needed including participating in quality assurance activities

1. Uphold the values of CTI – Equity, Integrity, Compassion.

The duties listed above are representative of the work performed. Other related duties may be assigned.

1. High School or equivalent
2. One-year general office experience with proficient computer skills required.
3. One year experience in a health care field such as a counselor, educator, clinical assistant, outreach worker, or home health aide preferred.
4. Interest in nutrition or health care.
5. Excellent Customer Service, organizational, interpersonal, written and oral communication skills.
6. Good attention to detail.
7. Sensitivity to the needs of the participant population
8. Proficient computer skills required in basic computer software and data collection systems.
9. Ability to maintain confidentiality.
10. Availability to work at multiple WIC sites and during evening and weekend hours, as needed

• Bilingual preferred (specific bilingual capacity needed as appropriate to the community served by the local WIC program).
• 1-year of prior related experience