WIC Supervisor (WI4201 - Luckey Ranch)

Assist the WIC Manager in ensuring the smooth and efficient overall day-to-day operations of the front and back office functions.  Responsible for ensuring front office and breastfeeding peer counseling staff deliver the highest of service excellence to participants of the Center.    

DUTIES AND RESPONSIBILITIES:

1. Responsible for managing the front office functions ensuring assigned staff provide highest of service excellence and assist in situations to ensure high member      satisfaction and loyalty.  Ensure participant request, inquiries and concerns are addressed and completed in a timely manner.  Overseeing the general waiting area, coordinating member movements and addressing problems or irregularities.  Perform front desk duties when staffing coverage is short and/or ease of check-in and check-out efficiency. 

2. Ensures all schedules are monitored daily and ensure that open appointments are filled at capacity daily.  Responsible to ensure that assigned staff make calls daily to remind them of next day scheduled appointments.  Obtain outreach reports and make contact to schedule certifications or next appointments.   

3. Oversees the department’s inventory and investigates discrepancies, oversees the ordering and receiving of equipment and supplies, provides administrative support for operations projects and activities.

4. Oversee the verification and updating of demographic information and program requirements to ensure accuracy and confidentiality.  Prepares and analyzes reports on a routine basis, providing recommendations for continuous process improvements to the WIC Manager.  Investigate and perform reconciliation of needed data within the department to ensure accuracy.    

5. Provides exceptional customer service internally and externally. Greets each customer with appropriate introduction. Addresses concerns prior to end of interaction. Assists other departments as appropriated. Ensures operations are compliant with Center and State WIC policies and procedures and oversees compliance. Assist in the completion of self-audits. 

6. Participates in the recruitment, interviewing, and hiring of staff and other disciplinary actions.  Has oversight for annual and periodic performance evaluations of each assigned staff member.  Provides training, work allocation and problem solving. Oversees and coordinates all routine, day to day practice and support services to include monitoring staff schedules to ensure adequate coverage.  Assist in providing staff with ongoing coaching, training and development.   

7. Present to others via telephone or directly in a prompt, pleasant and professional manner.  Attempts to achieve a 3.5 overall rating in leadership empowerment survey.  Collaborates with other departments to ensure clinic success and optimal clinical outcomes.  Leads direct reports to create a positive work environment, encouraging teamwork and cohesiveness among staff.

8. Participates in performance improvement initiatives and ensure that current performance improvement policies and procedures are followed in areas of responsibility.  Assists in the clinical objective’s development and implementation.  

9. Performs other related duties as assigned.

High School Diploma or equivalent required

Five (5) years’ experience as a WIC Clerk or one (1) year experience in a leadership role is preferred

Bilingual in English and Spanish preferred

Scheduled hours and/or work locations are subject to change

Ability to travel as needed

Finger Dexterity:  Using fingers to make small movements such as typing or picking up small objects.

Talking: Frequently conveying detailed or important instructions or ideas accurately, clearly, or quickly.

Hearing: Able to hear average or normal conversations and receive ordinary information.

Repetitive Motions: Frequently and regularly using the wrists, hands, and fingers.

Visual: Average, ordinary, visual acuity necessary to prepare or inspect documents or other materials.

Physical: Walking/Standing most of the time.  May have to lift folders, files, papers, audio/video equipment, and other such items weighing up to approximately 25 lbs.