Hardware Technician

At Compass, we're on a mission to transform the school day for everyone - from staff and students to families and administrators.

We build smart, seamless technology that empowers schools to focus on what really matters: learning, growing and thriving. That mission has fuelled our growth into a global scale-up, now supporting 5,000+ schools across three countries, backed by a team of 300+ people. Our all-in-one school management platform is redefining how education communities connect, communicate and operate.

We're now looking for a Hardware Technician to support and maintain our in-house technology equipment and IT assets.

You'll install, configure, diagnose, repair and upgrade the hardware and equipment our people rely on every day, keeping it performing at its best.

It's a hands-on role for someone who enjoys solving problems, supporting colleagues and keeping the technology behind a growing business running smoothly.

• Maintain procedures for logging and reporting on hardware performance.
• Document hardware failures, repairs, installations and removals accurately.
• Support new computer projects and new hardware installations.
• Keep up to date with hardware and equipment contracts, and supervise contract-based installations.

• Install, configure, test, maintain and troubleshoot end user workstations, networked peripherals and networking hardware.
• Support associated workstation and networking software where required.
• Diagnose and resolve complex PC problems on-site, arranging off-site repair where needed.
• Respond to hardware Jira tickets.
• Train and support staff on computer operation and related issues.
• Build, install and test customised configurations across platforms and operating systems.
• Liaise with third-party support providers and equipment vendors where needed.

• Build and maintain an inventory of monitors, keyboards, hard drives, modems, printers, scanners and other peripherals.
• Monitor and test PC performance, and report on performance statistics.

You will bring:

• Hands-on experience (2+ years) installing, configuring, diagnosing and repairing PC hardware and peripherals.
• Working knowledge of networking hardware and workstation operating systems.
• Experience resolving hardware issues through a ticketing system such as Jira.
• Clear communication skills, and comfort training and supporting non-technical staff.
• An organised approach to documentation, inventory and reporting.
• Experience working with suppliers and third-party vendors.

Find out more about Compass on our website - www.compass.education