Quality Assurance Coordinator

The Quality Assurance Coordinator is a Medical Laboratory Technician responsible, under the direction of the Laboratory Manager and Medical Director, for the quality assurance plan for the laboratories of Complete Health Partners and must comply with guideline requirements of the accrediting bodies of CMS/CLIA. The Quality Coordinator will work with laboratory and clinical staff to ensure quality control and daily review of patient results, to include critical values and flags, have been completed with reporting any discrepancies to the Laboratory Manager or Director of Clinical Services. The Quality Assurance Coordinator evaluates/implements safety initiatives, process improvements/corrective action plans and assists in training and educating staff regarding Point-of-Care and Quality initiatives. The Quality Assurance Coordinator performs technical duties within the laboratory to include equipment maintenance, manage proficiency and facilitates the annual assessment of the Quality Assurance Program for the regulatory bodies. The Quality Assurance Coordinator also supports the Laboratory Manager and serves as a back-up, in manager's absence, with achieving department goals for service, quality, regulatory compliance, financial performance, patient satisfaction, healthy work environment and integration of laboratory department activities.

• Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one another to achieve optimal department results. Collaborates with all members of the patient care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner.
• Maintains the quality assurance plan for the laboratories of Complete Health Partners as required by regulatory bodies.
• Maintains a daily/weekly/monthly review of maintenance and quality control results.
• Establishes and maintains a daily review of patient results for critical value reporting and flags.
• Works closely with lab staff and leadership to ensure accurate, efficient and timely reporting for all laboratory test results.
• Manages laboratory proficiency testing program and tracks exceptions. Performs ordering, distributing proficiency testing samples to sections, routing results for review, monitoring results and initiating corrective action.
• Provides education/training and competency assessment for laboratory/medical staff as required by federal and state regulatory bodies.
• Practices clinical laboratory science that includes chemistry, hematology, coagulation, immunology, immunohematology, microbiology, and urinalysis as needed.
• Serves as Point of Care Coordinator and maintains instruments and reagents by performing calibrations and linearity procedures
• Coordinates activities associated with the preparation for laboratory surveys for everyday readiness. Facilitates follow-up for any deficiencies cited.
• Maintains medical laboratory supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
• Maintains a safe environment within the Laboratory, following all policies and procedures for safety, hazardous materials, security, and emergency preparedness.
• Maintains monthly chart reviews and follow all guidelines under CLIA.

Associates Degree in Medical Laboratory Science or as described by CMS (CLIA) required.

Experience performing quality assurance and quality control procedures in a clinical laboratory (e.g. linearity's, establishing control ranges, etc.) Experience working in the hematology, serology, and chemistry departments of a clinical laboratory. Work experience using and updating Laboratory Information Systems (e.g., building new laboratory tests, updating CPT codes, interfacing lab tests with equipment, etc.). Work experience training lab and medical staff on laboratory equipment and point of care equipment.