Front Desk Supervisor - Hyatt House University Area-Lansing

Are you passionate about hospitality and creating unforgettable guest experiences? At AC Hotel Lansing, we blend modern design with European-inspired service, and we’re looking for a Front Desk Supervisor who shares our commitment to excellence.

As the hub of the hotel, the front desk is where first impressions are made—and as a supervisor, you’ll lead the team that sets the tone for every guest interaction. Your leadership will ensure seamless operations, uphold AC brand standards, and foster a culture of proactive, responsive, and caring service. If you thrive on engaging with people, guiding a team, and delivering elevated experiences, this is your opportunity to shine.

• You’ll be the go-to leader for our front desk team, creating a cohesive, guest-focused environment.
• You’ll have the chance to grow—many of our supervisors advance to Assistant General Manager roles within a couple of years.
• You’ll work in a stylish, vibrant setting that reflects the AC Hotel brand’s sophisticated, modern vibe.

• →Deliver exceptional service to every guest, every time.
• →Oversee check-in/check-out processes with efficiency and warmth.
• →Manage reservations, special requests, and room blocks like a pro.
• →Maintain a thorough knowledge of our property, amenities, and selling strategies.
• →Support yield management efforts alongside the AGM and GM.
• →Ensure the lobby and front desk area reflect the sleek, polished AC aesthetic.
• →Uphold safety, security, and emergency procedures.

• Competitive Pay & Benefits: Full-time associates enjoy medical/dental/vision coverage, life insurance, disability options, 401K, tuition assistance, and discounted rates at Concord-managed hotels.
• Career Growth: We invest in your development with training and advancement opportunities.
• Culture That Cares: Our five Cornerstones—Quality, Integrity, Community, Profitability, and Fun—are the foundation of everything we do. At AC Hotel Lansing, you’ll join a team that values you and celebrates success together.
• Stylish Environment: Work in a space designed for modern travelers, where every detail matters.

If you take pride in your work, love leading a team, and want to be part of a sophisticated, fun, and growth-oriented culture, we want to hear from you!