Infrastructure Support L3

About our company Confie is the largest independent personal lines insurance agency and broker in the United States—serving customers nationwide. In 2010, we established our Shared Services Center in Tijuana, Baja California, creating a world-class operation built to efficiently support our customers, drive innovation, and develop exceptional talent. Since then, our Mexico operation has become a vital extension of our organization, strengthening the work that powers our U.S. business and elevating the experience of customers across all 50 states. Today, more than 1,800 team members—both on-site and remote—help fuel our success with a focus on quality, consistency, and operational excellence. Our growth reflects a deep investment in technology, continuous improvement, and—most importantly—our people. We foster an inclusive, fast-paced, and collaborative culture where employees are encouraged to grow and build long-term careers with a company shaping the future of insurance. Learn more at www.confiemx.com Job Description Responsible for the day-to-day support operations providing level 3 support, monitoring, and proactively maintaining companies’ systems and technologies, including VMware, Windows Servers, IIS, including other applications. Job Responsibilities All duties of Infrastructure Support Level 1 Generate system utilization reports utilizing monitoring tools such as, SolarWinds & Vrops Creation of DHCP Scopes and Failover Configurations Perform routine system updates, patches, and upgrades. Escalation for Level 1 & 2 Support & Dispatch Enforce IT Infrastructure standards and best practices to ensure a high degree of user satisfaction based on Management & Senior Administrator/Engineer recommendations Logging: Monitor server aggregating logs from critical servers and other critical systems Problem solving, troubleshooting, and analytical skills with the ability to define problems, collect data, establish facts and draw valid conclusion to respond to common inquiries or escalations from end-users Remote Access: Configure and maintain remote access technologies and access such as Remote Desktops Services, VPN Server Administration and Management: Setup, install, configure, administer, maintain, monitor and support physical and virtual servers including Windows 2016-2022, some Linux, and other Server Applications products on a heavy virtual environment Server Application Management: Administration of server bound applications such as IIS, Active Directory, VMware, HyperV. VMware vSphere ESXi, vCenter including vMotion Storage: Manage and administer SAN/NAS technologies, Fiber / iSCSI Technology Assist in the planning and execution of network and server technology migrations. Onsite physical work with ability to lift server equipment, rack & stack, cabling, etc. Work independently with very little supervision while providing clearly documented activities via weekly summary reporting. Time management, teamwork, and a commitment to learning new skills Available for rotating on-call scheduling Must be willing to work outside normal business hours as needed Perform other work-related duties as assigned Requirements 5+ years of experience with IT maintenance and technical support or equivalent combination of education and experience Candidates with certifications such as MCSA, MCSE, MCITP will be given higher consideration including Azure Fundamentals or Azure Administrator ITIL 4 Foundation Certified preferred Thorough intermediate knowledge of virtualization technologies (e.g., VMware, Hyper-V). Strong Understanding of all the following Microsoft infrastructure applications: Windows Servers, Active Directory, Remote Desktop Services, Internet Information Services Knowledge of the following infrastructure Hardware: Dell and HP server hardware Ability to understand basic powershell/cmd scripting and commands Excellent attitude and strong interpersonal and communication skills (verbal and written) Ability to work well in a team and independently. Strong problem-solving skills and attention to detail. Eagerness to learn and adapt to new technologies Benefits Competitive weekly salary Legal benefits Christmas bonus Savings fund Profit sharing (PTU) Vacation days Vacation premium Extra paid days off Private medical insurance and preventative care Friendly work environment Financing and discounts at local restaurants and coffee shops Growth opportunities