Jr Supervisor

About our company Confie is the largest independent personal lines insurance agency and broker in the United States—serving customers nationwide. In 2010, we established our Shared Services Center in Tijuana, Baja California, creating a world-class operation built to efficiently support our customers, drive innovation, and develop exceptional talent. Since then, our Mexico operation has become a vital extension of our organization, strengthening the work that powers our U.S. business and elevating the experience of customers across all 50 states. Today, more than 1,800 team members—both on-site and remote—help fuel our success with a focus on quality, consistency, and operational excellence. Our growth reflects a deep investment in technology, continuous improvement, and—most importantly—our people. We foster an inclusive, fast-paced, and collaborative culture where employees are encouraged to grow and build long-term careers with a company shaping the future of insurance. Learn more at www.confiemx.com Job Description Investigates and resolves difficult collection problems. Interacts with debtors and helps guide the collection agents on best negotiation practices. Collection Supervisor will drive a successful collection team to mitigate bad debt expense. Job Responsibilities 1. Administration of the daily operations of Retail Collections to achieve the goals and objectives including coaching sessions with all collection agents ensuring proper collection practices. 2. Manage the Credit Card Batch Process and understand the execution. 3. Responsible for planning motivational events in the department to create a sense of belonging. 4. Responsible for the safeguarding of the physical and electronic information of the transactions carried out by the department 5. Preparation of weekly, monthly, and quarterly reports for the presentation of department results. 6. Responsible for the administration and supervision of the personnel. 7. Responsible for the training and support of doubts of the personnel in his charge. 8. Preparation of the pre-payroll of the personnel under your charge 9. Contact between agents and debtors for negotiation best practices 10. Responsible for requesting refunds and void credit card payments due to overcharge Requirements Specialized knowledge Knowledge of insurance policies, coverage, payment systems and insurance company guidelines. Accounting basic knowledge. Computer knowledge (Windows, Microsoft Office, Excel, Power Point) intermediate Experience Customer Service and/or Collection experience of 1 year. Leadership experience of 1 year. Language Advanced English level Benefits Competitive weekly salary Monthly performance bonus Legal benefits Christmas bonus Savings fund Profit sharing (PTU) Vacation days Vacation premium Extra paid days off Private medical insurance and preventative care Friendly work environment Financing and discounts at local restaurants and coffee shops Growth opportunities