At Connectly we are building the future of conversational commerce in Latin America with the focus on Whatsapp. Instead of shoppers installing yet another app, we are offering a 360 engagement platform for retailers inside of an app that everyone already have on their phone - Whatsapp.

We are a VC backed series B startup with a world-class team coming from Facebook, Google, Uber and other silicon valley companies. We are a remote-first company with offices in San Francisco and Bogota.

The AI Lead is responsible for bringing Connectly's AI platform to clients. You will be responsible for the success of a group of clients, from designing and implementing journeys, defining new AI features, and developing relationships with our clients.

Deliver AI expertise

Lead AI team and leverage our AI platform to work with clients and create amazing experiences for end users

Build strong relationships with clients, helping them drive their AI strategy and addressing their concerns

Create a feedback loop between clients and the Engineering / Product teams

Account Expansion

Understand the main challenges and opportunities to grow AI applications in customer journeys, and work with clients and product to address them

Define, monitor, and report client success metrics, improving them over time

Present results and expansion proposals to different stakeholders

Practical Implementation

Lead the implementation of AI solutions for complex and specific client problems

Adjust product implementation based on data analysis and client feedback

Collaborate with the Product team to solve problems and suggest improvements

Proven ability to solve complex problems in a structured way

High drive for impact and willingness to go beyond current solutions and frameworks

A strong sense of urgency while keeping scalability and repeatable processes in mind to ensure long-term success

Curious people who can learn difficult things quickly

Being located in Brazil

Proficiency in both Portuguese and English

3 to 5 years of professional experience as a management consultants, product manager or in a similar role in an AI company

Experience in project management and client or stakeholder relationships

Strong analytical background and ability to connect with technical teams

Engineering / technical experience is a plus

Excellent collaboration skills across different areas (Sales, Engineering, Product)

AI Lead (Brazil)

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