Product Manager

The Product Manager is responsible for the planning and execution of ConnectWise platforms, from gathering requirements, designing technical and functional specifications, managing the product backlog, and coordinating development efforts through to implementation and subsequent support. This role works in partnership with cross functional teams to coordinate and enhance development efforts, aid partners in product navigation, and find effective solutions.

• Provides support to the Product Management team, with a high attention to detail

• Researches, analyzes, and documents findings

• May coach, review, and/or delegate work to other team members

• Defines and drives the business plan, strategy, and positioning of the products to align to corporate growth strategy

• Collaborates to discover solutions to identified problems, using sound judgement to assess risks, and to lay out the value of your solution in a well-structured, data-informed, written narrative

• Proactively identifies market opportunities and performs analysis to understand the competitive landscape, trends, and emerging opportunities

• Interacts with customers and prospects to define market requirements and communicates the needs to the development team

• Monitors product performance to evaluate adoption rates, user experience, and production issues

• Prioritizes the product backlog in conjunction with overall business and partner needs

• Represents ConnectWise in all partner engagements, events, conferences, and other venues

• Ability to manage large projects and processes independently with limited supervision

• Recognized subject matter expert of applicable work area

• Ability to situationally adapt and understand new technology/processes as per business and partner requirements

• Strong communication and presentation skills (verbal and written) with the ability to effectively communicate with both technical and non-technical partners

• Ability to work in rapid pace environment with multiple projects, while maintaining high quality work

• Demonstrated commitment to partner and team-oriented management

• Familiarity with software development, database, server/client, and similar technical concepts

• Demonstrated understanding of the techniques and methods of modern product management

• Must be detail-oriented and able to work on multiple priorities simultaneously

• Knowledge of MSDP industry

• Preferred: Knowledge of Agile Methodology, software development life cycle, and Atlassian Product Suite 

• Bachelor’s degree in related field or related business experience

• 5+ years relevant experience

• Preferred: Experience in ConnectWise PSA application 

• On-site/Hybrid/Remote depending on location

• 0-10% travel may be required