Senior Account Logistics Manager

United StatesPermanent Full-Timesenior

OperationsSupply Chain Manager

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Quick Summary

Overview

🎨 Who Are We? Convelio is a licensed freight forwarding startup evolving at the intersection of Tech, Logistics and the Art World. The startup specialises in the global shipping & storage of high-end goods: paintings, sculptures, basically any valuable or bulky merchandise, alongside market…

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🎨 Who Are We?

Convelio is a licensed freight forwarding startup evolving at the intersection of Tech, Logistics and the Art World. The startup specialises in the global shipping & storage of high-end goods: paintings, sculptures, basically any valuable or bulky merchandise, alongside market leading SaaS technology to solve the problems that Registrars and Art Operations professionals face today.

Our mission is to become a tech-driven company in a traditional industry, and therefore make the shipping & storage of bulky and valuable items as easy as possible by providing an online and seamless experience.

We currently serve a wide range of customers from art galleries, antique dealers, auction houses, online platforms to interior designers.

🎩 Your Role:

As a Senior Account Logistics Manager at Convelio, you are a recognized shipping expert and a trusted business partner to some of our most strategic clients. You go beyond flawless execution: you grow our accounts, lead client conversations, and contribute to the operational excellence of the wider team.

You handle the most complex shipments end-to-end and act as a go-to expert for your peers, mentoring new joiners, driving structural improvements, and partnering with our Product, Tech, and overseas teams to shape how Convelio operates tomorrow.

✏️ What you'll do:

Advanced quoting: Accurately quote the most advanced projects — multiple artworks, multiple pick-ups and destinations, mix of custom quotes and algo, complex customs, supplier negotiation, high-value artworks.
Complex projects: Lead complex projects from quote to delivery: containers, fairs, returns to Europe involving multiple pieces and countries, CITES shipments, extremely tight deadlines requiring precise crate pre-building and flight pre-booking.
Margin control: Maintain strong control of margin across the shipment lifecycle, critically assessing trade-offs between quality of service and profitability, and escalating when needed.
Incident management: Resolve incidents with full autonomy, working with restorers, insurers and clients and staying in charge of the shipment until it is fully resolved.

Customized pricing: Create customized pricing set-ups for your clients based on their specific needs.
Stakeholder expansion: Connect with additional stakeholders at your clients' organizations to broaden Convelio's footprint.
Account development: Develop a deep understanding of your accounts' business to identify new areas where Convelio can further serve them (new segments, conversion opportunities, processes, online quoting, pricing increases).
Business Reviews: Independently lead Business Reviews by preparing materials, discussing service levels, gathering client feedback and turning it into action.
Relationship building: Build long-term, trusted relationships within client organizations (e.g., inviting clients to Convelio & Friend events, getting introduced to other teams).

Become a go-to expert over time by taking on some of the most challenging procedures within the team.
Knowledge sharing: Document new and advanced processes to share knowledge and continuously contribute to the team’s expertise.
Training: Proactively support onboarding of new and recent joiners — through shadowing, training, or taking them to meet suppliers and clients.
New suppliers: Identify new suppliers to expand our options and save margin, through client recommendations, market research, or mining past Convelio orders.
New solutions: Drive innovative solutions (e.g., self-masterpak, auction house collectibles, aged inventory, consolidated shipping) from idea to a well-organized solution with clear processes and execution.
Improved toolkit: Continuously improve the team toolkit — Notion pages, Front templates, internal documentation — to elevate operations for the wider team.
Product partnership: Act as the go-to person for the Product and Tech teams: relay ground-level feedback and help shape future product development.
Cross-office collaboration: “Grease the wheels” on collaboration with our Paris and London offices, maintaining strong relationships with counterparts and improving cross-office coordination.

🧑‍🎨 Your profile:

You are a seasoned shipping expert with several years of experience managing international shipments within the art market, including the most complex projects (CITES, fairs, containers, high-value artworks).
You have full mastery of advanced quoting, customs, and supplier negotiation, and you can quickly judge where automated tools fall short and a custom approach is needed.
You possess exceptional communication and interpersonal skills and interact effectively with customers, colleagues, and stakeholders at all levels of seniority.
You have a proven ability to build and maintain long-term, trusted relationships with clients, and you are comfortable leading commercial conversations such as Business Reviews.
You are naturally proactive: you mentor more junior colleagues, support teammates under pressure, and continuously improve how the team operates.
You stay focused under pressure, prioritize the right issues, and bring calm and structure to high-stakes situations.
You are flexible and thrive in a dynamic and evolving environment with continuously improving processes.

🌍 What we offer:

You’ll be part of an ambitious and innovative company aiming to transform and modernize the traditional art logistics industry. We bring the best of both worlds, combining a tech environment with quality customer service ensuring long-term trust-based relationships.
The opportunity to work closely with and develop a strong network in the art market: oversee some of the most valuable artwork shipped around the world.
A senior role with real scope: ownership of strategic accounts, room to drive structural improvements across the team, and influence on Convelio’s product and operational roadmap.
A clear career path, including the possibility to grow into management or specialist tracks as you continue to develop.
A supportive and dynamic work environment where your ideas and initiatives are valued. Proactivity is the greatest asset you can bring.
Flexible remote policy above market standards.
Continuous learning and development opportunities to enhance your professional growth in art logistics.

⚙️ The hiring process: