Customer Support Associate – Operations

• →Handle online requests and queries from internal and external customers related to pre- and post-payment activities.
• →Manage customer requests through cases, emails, and occasional phone calls, ensuring timely resolution within agreed SLAs.
• →Key in and process financial transactions and payments accurately and within defined timelines.
• →Prepare, analyze, and provide daily/regular reports to internal and external stakeholders.
• →Work closely with Front Office teams to resolve customer queries and provide high-quality customer service.
• →Perform daily operational controls and checks to ensure smooth and accurate processing.
• →Identify and escalate any operational issues or concerns to the appropriate internal teams.
• →Coordinate with other internal departments to resolve processing issues and ensure timely closure.
• →Ensure all activities comply with applicable internal policies, compliance requirements, and regulatory standards.
• →Maintain high levels of accuracy, quality, and customer service across all activities.
• →Work effectively both independently and as part of a team, across office and remote working environments.

• Experience in Payments Operations, Banking Operations, Financial Operations, Customer Operations, or a related domain.
• Good understanding of payment processing and transaction handling.
• Strong customer service and stakeholder management skills.
• Good written and verbal communication skills.
• Strong attention to detail and ability to maintain high accuracy while processing transactions.
• Ability to work within defined SLAs, quality standards, and operational controls.
• Good analytical and reporting skills, with the ability to review and interpret operational data.
• Strong problem-solving and issue-resolution skills.
• Good understanding of compliance and regulatory requirements in a financial services environment.
• Ability to manage multiple requests and priorities in a fast-paced environment.
• Strong team collaboration skills with the ability to work independently when required.
• Good working knowledge of MS Excel and other standard office tools would be an advantage.

Convera is the largest non-bank B2B cross-border payments company in the world. With decades of expertise and innovative payment solutions, we help organizations move money smarter and more efficiently across the globe.

We’re proud to support a diverse range of customers—from small businesses to global institutions—and we’re equally committed to building a workplace that values inclusion, collaboration, and growth.

If you’re ready to build a rewarding career helping students succeed while delivering exceptional support, we’d love to hear from you.

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