Guest Services Representative

Cooley is seeking a Guest Services Representative to join the Office Services/Facilities team.

• →Assist purchasing function; place order with supply vendor and manage special request for supply items.  This includes office supplies and stationery items (letterhead, business cards, etc.)
• →Assist Facilities/Office Services with Emergency Preparedness plan, including, but not limited to:  maintenance of safety and disaster recovery plan, handling emergency food inventory, assisting with fire drills, emergency team recruiting and employee safety training
• →Process and code vendor invoices
• →Serve as content coordinator for CooleyNet local office web page, ensuring that it is consistently up-to-date, helpful, innovative and useful as a resource to the office
• →Maintain awareness of all internal office/department wide events/activities with the ability to direct employees to the appropriate source for additional information for the event/activity (e.g., socials, special events, milestones, or such)
• →Draft and/or circulate daily office visitor email

Required:

• After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications
• Available to work overtime, as required
• Familiarity with making international and long-distance calls to enable the receptionist to assist clients, guests or firm personnel

Preferred:

• Bachelor’s degree
• Prior customer service, receptionist or concierge experience
• Previous law firm experience
  

• Ability to interact in a professional, cooperative and tactful manner with clients, co-workers and others both in person and on the telephone
• Detailed-oriented and adaptable
• Punctual
• Pleasant and professional demeanor with clear speaking voice and excellent spoken and written command of English
• Excellent verbal, written, organization, computer, and interpersonal skills
• Ability to maintain confidentiality
• Ability to effectively work individually and use critical thinking skills to solve operational issues, knowing the difference between when to solve an issue on one’s own and when to elevate it to the next level for help
• Team player
• Ability to prioritize and handle multiple tasks simultaneously
• Ability to work well under pressure within a deadline-driven environment

Cooley offers a competitive compensation and excellent benefits package and is committed to fair and equitable employment practices. EOE.

The expected hourly pay range for this position with a work schedule of 40 hours per week is $27.50 - $33.50/hour  ($57,200.00 - $69,680.00 annually). Please note that final offer amount will be dependent on geographic location, applicable experience and skillset of the candidate. 

We offer a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, long-term care coverage, backup care for children and/or adults and other parental support benefits. In addition to elective benefit options, benefited employees receive firm-paid life insurance, AD&D, LTD, short term medical benefits as well as 20 days of Paid Time Off (“PTO”) and 10 paid holidays each year. We provide generous parental leave and fertility benefits. New employees will attend a detailed benefit orientation to learn more about our many benefits and resources.