L2 Application Support Engineer

ABOUT CoorB We build full-fledged innovative solutions with a focus on process automation, user experience enhancement, and advanced data analytics. With our extensive industry expertise, we help achieve operational excellence, future-proof your IT investments, and ensure a competitive edge in the ever-evolving finance industry. OUR OPPORTUNITY We are looking for an L2 Application Support Engineer to act as the technical escalation point for a financial services technology environment. The role involves investigating and resolving complex incidents across core banking and loan management, ERP/CRM, mobile applications, middleware, credit decisioning, BPM workflows, databases, and third-party integrations. YOU WILL Investigate and resolve complex incidents escalated by the L1 support team. Analyze application logs, system traces, API payloads, and database records to identify root causes. Troubleshoot transaction failures, application errors, performance issues, and integration problems. Diagnose credit decisioning issues related to business rules, code defects, or external data anomalies. Resolve stuck or failed BPM workflows and support manual underwriting processes. Investigate loan calculation, repayment schedule, accounting, and data consistency issues. Support functional and technical issues across ERP, CRM, HR, and finance modules. Troubleshoot API timeouts, payload errors, authentication failures, and third-party service outages. Coordinate with external vendors and service providers to resolve integration incidents. Execute SQL queries and perform approved data extractions for investigations and reporting. Document confirmed defects with clear reproduction steps, logs, payloads, and supporting evidence. Escalate software defects to L3 or development teams and track them through resolution Requirements QUALIFICATIONS & EXPERIENCE 3–5 years of experience in L2 application support, production support, or technical operations. Experience in banking, fintech, lending, or financial services is required. Strong experience analyzing logs, traces, and API payloads using tools such as GCP Operations Suite, ELK, Grafana, or similar platforms. Strong understanding of REST APIs, JSON, XML, HTTP errors, and tools such as Postman. Hands-on experience supporting core banking or loan management systems such as Temenos, Finacle, Oracle FLEXCUBE, Fineract, or similar platforms. Experience supporting ERP and BPM platforms, preferably ERPNext or equivalent. Strong SQL skills and experience investigating production data issues. Strong analytical, troubleshooting, documentation, and stakeholder-management skills. Fluency in Arabic and English is required. ADDITIONAL REQUIREMENTS Ability to work effectively with L1, infrastructure, security, vendors, and development teams Willingness to support critical incidents outside standard working hours when required. Strong awareness of information security, production controls, and data confidentiality