Supports Planner

This is a full-time teleworking position with the expectation of visiting clients in the central and eastern Baltimore City/County region in Maryland.

The Coordinating Center (The Center) has more than 40 years of experience supporting children, youth, adults and seniors living with complex medical needs and/or disabilities statewide. Deeply committed to a person-centered approach and philosophy, The Coordinating Center helps individuals of all ages and abilities achieve optimal quality health, affordable healthcare, and a meaningful community life. Over the past four decades, we have become an industry expert in the delivery of person-centered, community-based care coordination services and population health

We look for candidates who align with our mission, vision, and values as a human services’ nonprofit organization. We look for collaborative and creative minds, self-managing organizational skills, and the desire to challenge and grow professionally. Specific qualifications are:

• At least one year of experience in case management/coordinating services for individuals with complex medical needs and/or behavioral health needs of all ages is required
• Bachelor’s degree in human service focus (psychology, social work, public health, etc.) is strongly preferred
• Experience working with Medicaid and community resources is strongly preferred

Our case managers, who we call Supports Planners, play a significant role in the lives in individuals with complex medical needs, behavioral health needs, and/or those with disabilities. In this role you are at the center of coordination and planning while working collaboratively with your clients, their circle of support, and service providers within the community. Our clients value their partnership with our Supports Planners as they collaborate on the development of person-centered goals, and gain access to the best services and community resources to support their independence in their local community. This position is a home-based position, and requires visits to client homes, assisted living facilities, and other service provider locations within Maryland.

• Utilize assessments and information from various sources regarding medical, psychological, and social factors to evaluate and advocate for client needs.
• Develop an individualized person-centered plan of service for each client, recommending supports and services.
• Use critical thinking skills to troubleshoot any conflicts or barriers within the support team including service issues and client crises.
• Perform quarterly on-site visits to homes, nursing facilities, and community locations and monthly telephonic care coordination.
• Locate appropriate resources for clients and work collaboratively with community agencies and providers to achieve desired client outcomes.
• Assist individuals with developing life goals and monitors progress to ensure health and safety in the community.?
• Obtains and monitor estimates from various service providers including medical equipment and supplies.
• Adhere to contractual billing guidelines when documenting all activities and tasks, including entering case notes and other documentation in multiple electronic database systems.
• Assist in client transitions from medical facilities to a community setting.
• Work collaboratively with our Nurse and Social Work consultants to resolve issues for those with complex medical and/or psychosocial needs.
• Prioritize, develop, and manage your own schedule to ensure timely completion of work.