Manager, Technical Support Engineering

Support is a deep part of our culture here at Weights & Biases by CoreWeave. We believe the best way to build a great product is to listen to real users and follow their lead to shape our priorities and roadmap. As Manager, Technical Support Engineering, you'll lead a team of support engineers, helping them grow, operate at a high level, and deliver best-in-class experiences for our users every day.

• Lead, coach, and develop a team of Technical Support Engineers, setting a high bar for quality, responsiveness, and technical depth
• Own team performance against SLA commitments, identifying and addressing gaps in coverage, tooling, and process
• Partner cross-functionally with Engineering, Product, and Field Engineering to surface customer trends, escalate critical issues, and close the feedback loop between users and builders
• Build and maintain a culture of curiosity and continuous learning — helping your team stay sharp on the W&B product and the broader AI/ML ecosystem
• Hire, onboard, and ramp new team members, setting them up for success from day one
• Develop team members' careers through regular 1:1s, structured feedback, and growth-oriented development plans
• Identify systemic gaps in documentation, tooling, or process and drive improvements in collaboration with internal stakeholders
• Represent the voice of the customer in cross-functional discussions, translating support trends into actionable product insights
• Own the on-call rotation structure for weekend and off-hours coverage across the team

• 4+ years of experience managing a technical support or field engineering team, ideally in a SaaS or AI/ML environment
• Hands-on technical background — you've worked in a support, engineering, or ML role and can speak credibly about the problems your team is solving
• Experience working in a high-growth startup or fast-moving technology company, where the roadmap shifts and you've had to adapt quickly
• Strong cross-functional collaborator — you build relationships across teams and know how to influence without authority
• Data-driven approach to team management: you track what matters, spot trends, and use metrics to drive decisions
• Clear, direct communicator who gives feedback with care and holds the team to a high standard
• Passion for AI/ML and genuine interest in the tools and workflows your customers use every day

• Familiarity with the Weights & Biases product or experience supporting ML practitioners
• Experience with cloud infrastructure (AWS, GCP, Azure) or Kubernetes in a support or technical context
• Background in Python or experience supporting a Python-heavy user base
• Prior experience building or scaling a support function from the ground up
• Experience with ML frameworks such as PyTorch, TensorFlow, or JAX

Wondering if you're a good fit? We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams – even if you aren't a 100% skill or experience match.

We work hard, have fun, and move fast! We're in an exciting stage of hyper-growth that you will not want to miss out on. We're not afraid of a little chaos, and we're constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values:

• Be Curious at Your Core
• Act Like an Owner
• Empower Employees
• Deliver Best-in-Class Client Experiences
• Achieve More Together

We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and provides the opportunity to develop innovative solutions to complex problems. As we get set for take off, the growth opportunities within the organization are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us!

The base salary range for this role is $165,000 to $242,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).

California Consumer Privacy Act 

CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

As part of this commitment and consistent with the Americans with Disabilities Act (ADA), CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact: careers@coreweave.com.

This position requires access to export controlled information.  To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency.  CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process.