Technical Support Supervisor

We’re looking for an experienced Supervisor to join our Investors & Enterprise Operations - Services & Care organization. In this role, you'll lead a team of support professionals, driving performance, coaching and development, and ensuring operational excellence across daily workflows. You’ll play a key part in maintaining a high-quality customer experience while supporting team members in their growth and development.

• 4+ years of experience in customer support, operations, or a related field
• 2 + years of formal people leadership experience (Supervisor, Team Lead, or similar)
• Strong coaching, feedback, and performance management skills
• Experience using tools such as Salesforce, Jira, reporting dashboards, or similar systems
• Ability to interpret KPIs, diagnose performance issues, and drive team improvements
• Strong communication skills and comfort leading team meetings and difficult conversations
• Experience managing day-to-day workflow operations (coverage planning, escalations, SLAs)
• Ability to learn technical concepts and aftermarket workflows over time