Proactive TEC Officer

Proactive TEC Officer

Role purpose

The Proactive TEC Officer plays a pivotal role in delivering a preventative, technology-enabled approach to supporting people across Cornwall. The role is responsible for monitoring, analysing and interpreting information generated through Technology Enabled Care (TEC) solutions, including sensors, proactive monitoring systems, dashboards and digital platforms, to identify trends, risks and changes in an individual's circumstances.

The postholder will use real-time and historic data to identify opportunities for early intervention, preventing, reducing or delaying the need for health and social care services. 

Working closely with the Alarm Receiving Centre (ARC), Adult Social Care practitioners, health professionals, care providers, customers and families, the Proactive TEC Officer will ensure emerging concerns are identified and acted upon before they escalate into crisis situations.

The role acts as the bridge between data and action, turning information generated by TEC into meaningful interventions that improve independence, wellbeing and safety while supporting more sustainable and preventative models of care.

Essential Qualifications & Experience:

• Experience in health, social care, TEC, customer support, monitoring services or related environments.
• Strong analytical skills with the ability to interpret trends and patterns from multiple data sources.
• Experience using digital systems, dashboards and reporting tools.
• Ability to make informed decisions based on data and evidence.
• Excellent communication skills, both written and verbal.
• Ability to build effective relationships with professionals, customers and families.
• Strong organisational and prioritisation skills.
• Experience maintaining accurate records and case notes.
• Ability to work independently and exercise sound judgement.
• Understanding of safeguarding, confidentiality and information governance principles.

Desirable:

• Experience working within Technology Enabled Care services.

• Experience within an Alarm Receiving Centre (ARC) environment.

• Understanding of Adult Social Care and Care Act principles.

• Experience of remote monitoring technologies and sensor-based systems.

• Knowledge of predictive analytics or trend analysis.

• Experience supporting preventative or strengths-based practice.

• Knowledge of health and social care pathways.

• Experience producing performance and outcome reports.

• Understanding of benefits realisation and ROI methodologies.

About Corserv Care

Corserv Care is a Cornwall Council-owned company committed to improving the quality, capacity and resilience of care services across Cornwall.

The role sits within the Technology Enabled Care Service and provides proactive monitoring and intervention support across health and social care pathways.

The role works closely with:

• Alarm Receiving Centre (ARC)
• Adult Social Care teams
• Reablement services
• Health professionals
• Care providers
• Families and informal carers
• TEC Assessors
• Operational teams
• Technology suppliers

The role operates at the intersection of technology, prevention and care, ensuring data received through TEC solutions is actively monitored, interpreted and acted upon.

Together, we're building stronger communities and helping people live fulfilling, independent lives.

Safeguarding: We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to an enhanced DBS check. 

Apply today by uploading your CV and application online.

Closing date: Midnight on Friday 30th October 2026