Sr Analyst, Shared Services

As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People. 

JOB PURPOSE: The Senior Analyst, Shared Services is responsible for providing advanced financial analysis, reporting, and operational support for the accounts receivable function across a multi-state collision repair network. This role analyzes complex receivable activity involving insurance carriers, direct repair program partners, fleet and dealer accounts, and individual customers to identify trends, improve financial performance, and support informed business decisions.

This position is responsible for accounts receivable aging, reserve analysis, factoring and settlement reporting, payment trends, deductible and supplement recovery, and write-off and adjustment activity. The Senior Analyst also serves as a senior technical resource, resolving complex account discrepancies, developing recurring financial reports, and providing guidance to analysts and cash application specialists. This role partners with Finance, Operations, and cross-functional teams to improve processes, strengthen reporting accuracy, reduce days sales outstanding (DSO), and support timely resolution of outstanding receivables.

• →Develop, maintain, and distribute comprehensive accounts receivable reports, including aging by carrier and location, days sales outstanding (DSO), cash application activity, and unapplied cash balances.
• →Perform daily reporting, reconciliation, and analysis related to the organization's factoring processes and settlement activity.
• →Prepare month-end accounts receivable schedules, reserve analyses, exception reports, and reconciliations to support the general ledger close process.
• →Analyze carrier payment trends, deductible and supplement recovery, write-offs, and adjustments to identify opportunities for improved collections and financial performance.
• →Develop new reports and enhance existing reporting processes by establishing consistent data sources, methodologies, and controls to ensure accuracy and reliability.
• →Validate financial reports against source systems and general ledger balances, ensuring data integrity and maintaining documentation of reporting methodologies and assumptions.
• →Research and resolve complex accounts receivable discrepancies, payment disputes, and reconciliation issues, identifying root causes and recommending corrective actions.
• →Serve as a senior technical resource by providing guidance, mentoring, and work review support to analysts and cash application specialists.
• →Identify, recommend, and implement process improvements and automation opportunities across billing, collections, and cash application functions to improve efficiency and scalability.
• →Partner with Information Systems to evaluate and implement enhancements to estimating, management, and financial systems impacting accounts receivable processes and reporting.
• →Collaborate with Finance, Billing, Estimating, Operations, Collections, and Information Systems to investigate discrepancies, address recurring issues, and implement sustainable solutions.
• →Monitor corrective actions through resolution, evaluate the effectiveness of implemented improvements, and escalate recurring issues as appropriate.
• →Provide timely and professional support to internal and external stakeholders by addressing billing inquiries, payment discrepancies, and account-related concerns.
• →Support internal and external audits by preparing requested documentation, maintaining established procedures, and ensuring compliance with internal controls related to accounts receivable.
• →Monitor key accounts receivable performance indicators and provide actionable insights and recommendations to leadership to improve collections, reduce outstanding balances, and strengthen financial reporting.

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field preferred.
• Three (3) to five (5) years of experience in financial analysis, accounting, or accounts receivable, including experience with financial reporting, reconciliations, and complex account analysis.
• Advanced proficiency in Microsoft Excel, including pivot tables, lookup functions, formulas, and analysis of large data sets.
• Proficiency in Microsoft Office applications, including Word, PowerPoint, and Outlook.
• Strong understanding of accounts receivable processes, financial reporting, revenue cycles, and general ledger reconciliation.
• Experience with business intelligence and reporting tools preferred.
• Experience in collision repair, automotive services, healthcare, or other industries involving third-party payers, deductibles, and complex receivable adjustments preferred.
• Experience supporting multi-location operations or organizations experiencing growth through acquisitions preferred.
• Knowledge of billing practices, pricing structures, and financial or operational management systems.
• Strong analytical, critical thinking, and problem-solving skills, with the ability to research complex financial discrepancies and identify effective solutions.
• Excellent written and verbal communication skills, with the ability to present financial information and recommendations to both financial and non-financial stakeholders.
• Strong interpersonal and collaboration skills, with the ability to work effectively across departments and provide guidance to team members.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced, high-volume environment.