RETAIL COMPUTER TECHNICIAN

We are currently seeking a self-motivated, results-oriented RETAIL COMPUTER TECHNICIAN. This role will help customers get the most from their technology by providing expert troubleshooting, repair recommendations, and exceptional service throughout their experience. They will diagnose and repair a wide range of devices, build custom PCs, and recommend solutions that protect and enhance customers' technology investments. You'll stay on the cutting edge of the latest products and technologies while maintaining technical certifications and delivering clear, professional communication.

The salary range is $18.00-35.00

• →Provide in-person consultations and troubleshooting to customers at the service counter on a variety of computers, computer-related equipment and other retail products sold in the store
• →Recommend various service solutions including, but not limited to, data backups, anti-virus, extended warranties, and support subscriptions
• →Identify, diagnose, and document hardware failure(s) or software problems on a variety of electronic devices including, but not limited to, desktops, laptops, mobile phones, TVs, and monitors
• →Assemble custom computers sold by our expert build-your-own (BYO) sales team
• →Understand and utilize technical manuals and support resources while maintaining appropriate technical certifications and vendor certifications, while keeping up to date on retail products and current technologies
• →Maintain a cash till, handle customer transactions, and maintain the department by ensuring a clean work area is maintained and inventory is accurately tracked
• →Provide timely, complete, and accurate information directly to customers via face-to-face, telephone, SMS, and email communication regarding their service event on a constant basis
• →Ensure that customer service standards are met and that difficult customer situations are handled courteously and professionally
• →Perform additional duties and responsibilities as assigned

• High School diploma or equivalent with one year of related computer service repair or technical customer service experience strongly preferred
• Industry certifications are preferred and are required within 90 days of hire (company paid)
• Excellent communication & interpersonal skills combined with the ability to multi-task and adjust priorities
• Flexible availability, including early mornings, evenings, weekends, and holidays
• Requires standing and walking throughout the service department for the duration of each shift
• Requires constant manual lifting and carrying of objects up to 25 lbs and frequent manual lifting of 26–50 lbs (and occasional up to 100 lbs) to move hardware for diagnostic testing
• Requires constant use of manual and power hand tools—including screwdrivers, soldering irons, heat guns, tweezers, and specialized instruments—to perform delicate repairs, as well as repetitive keyboard operation

Our core promise is to take care of our associates and our customers. That commitment has guided our culture, our growth, and our success for more than four decades—and it’s what makes Micro Center a truly exceptional place to build your career.