Event Services Administrative Oversight Manager - Licensing and Training

Company Overview:

Kick off your exciting career in Event Security with Allied Universal® Event Services, the go-to leader in crowd management and event staffing. Dive into the action at sports stadiums, concerts, festivals, and convention centers, and thrive on the energy of being where it all happens. Join a lively team that services thousands of venues each year, ensuring safety and fun for everyone. Enjoy the perks of a flexible work schedule that fits your lifestyle—ideal for students, retirees, or anyone seeking a dynamic job. We offer job opportunities in event staff, security, and operations. Join our welcoming, collaborative, and innovative team, and benefit from a range of perks depending on your role and hours. At Allied Universal®, every day brings a new adventure. Ready to make your mark in the event industry? Join us and be part of the excitement!

• Oversee individual security licensing and credentialing compliance programs across Event Services regional operations.
• Monitor and report on branch-level licensing compliance through workforce tracking and reporting systems.
• Conduct personnel file reviews, licensing audits, and compliance inspections to ensure adherence to regulatory, contractual, and company requirements.
• Identify compliance deficiencies and partner with operational and functional leadership to develop and implement corrective action plans.
• Coordinate and maintain compliance documentation, audit records, and supporting reports.
• Support quarterly operational compliance reviews and submissions to corporate compliance teams.
• Participate in contract compliance reviews to ensure operational adherence to client requirements and service standards.
• Monitor regulatory and operational compliance trends and provide recommendations for process improvements.
• Track employee licensing renewals, training requirements, and credential expirations.
• Serve as a subject matter resource regarding licensing and compliance requirements across multiple jurisdictions.

• Deliver instructor-led onboarding, compliance, licensing, operational, and skills-based training programs.
• Conduct BSIS, TOPS, PILB and other state licensing-related, and company-required training programs as applicable.
• Coordinate, track, and audit required training assignments, certifications, and regulatory compliance requirements.
• Monitor training completion metrics and follow up with branches regarding overdue or deficient training.
• Support implementation of company-wide training initiatives and compliance programs.
• Conduct refresher, remedial, and compliance-focused training as needed.
• Develop, update, and distribute training materials, job aids, and operational guidance documents.
• Support branch and operational leaders with training-related questions, compliance requirements, and best practices.
• Attend operational meetings to communicate training, licensing, and compliance metrics.
• Maintain training records and ensure all required documentation is properly retained and audit-ready.

• Create, maintain, and distribute compliance, licensing, training, and operational reports.
• Compile, analyze, and interpret data to support operational decision-making and compliance initiatives.
• Develop reporting tools and dashboards to improve visibility into compliance and training performance.
• Support branch startup activities and operational readiness initiatives.
• Assist with special events and operational projects requiring administrative, compliance, or training support.
• Partner with operations, compliance, training, recruiting, and HR teams to improve processes and service delivery.
• Develop and implement administrative procedures that improve operational effectiveness and compliance outcomes.
• Prepare executive-level summaries and compliance reports for operational leadership.

Must possess one or more of the following:

• Bachelor's degree in Business Administration, Human Resources, Criminal Justice, Education, Security Management, Event Management, or a related field and a minimum of one (1) year of relevant experience; or
• Associate degree and a minimum of three (3) years of relevant experience; or
• High school diploma or equivalent and a minimum of four (4) years of experience in compliance, operations, training, security, event services, human resources, or a related field.

• Minimum of three (3) years of experience in the security industry, contract security, event security, or another regulated industry.
• Experience supporting or administering security officer licensing, credentialing, or regulatory compliance programs.
• Experience conducting audits, inspections, personnel file reviews, or compliance assessments.
• Experience facilitating training programs, conducting classroom instruction, or coordinating employee training initiatives.
• Experience preparing and analyzing reports using Microsoft Excel and other reporting platforms.

• Working knowledge of event security industry licensing and regulatory requirements.
• Experience managing multi-state licensing and compliance programs.
• Experience conducting personnel file audits, licensing audits, and corrective action follow-up.
• Experience supporting training compliance, training administration, and regulatory reporting.
• Experience within event services, contract security, hospitality, staffing, or other highly regulated industries.
• Experience with workforce management systems, learning management systems (LMS), DOMO, or compliance reporting platforms.
• Ability to become certified as a Qualifed Manager or Qualifed Agent with state licensing agencies in assigned territory 

• Strong knowledge of security industry compliance practices and licensing requirements.
• Ability to interpret and apply state licensing regulations, company policies, and contractual requirements.
• Strong organizational and administrative skills.
• Excellent verbal and written communication skills.
• Ability to compile, analyze, and interpret data and reports.
• Strong attention to detail and accuracy.
• Ability to manage multiple priorities and deadlines.
• Effective problem-solving and decision-making skills.
• Ability to conduct audits, inspections, and compliance reviews.
• Ability to present information and facilitate training programs to employees at all levels.
• Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
• Ability to establish effective working relationships across multiple departments and locations.
• Ability to maintain confidentiality and exercise sound judgment.
• Willingness and ability to travel as needed to support branch compliance audits, inspections, and training activities.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.