Senior Contracts & Warranty Analyst

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you. 

The Sr. Contracts and Warranty Analyst is a subject matter expert in resolving issues with supplier agreements, operational performance, service bulletin claims and warranty claims and maintains warranty provisions at Alaska Airlines (AS) and Hawaiian Airlines (HA). As an individual contributor, this role researches, prepares and analyzes data in support of warranty claims and commercial support remedies and participates in cross-functional efforts to enhance supplier contracts and escalates contractual issues, repetitive parts discrepancies and persistent warranty denials. 

• →Act as a subject matter expert in Tech Ops’ principal agent in resolving remedial issues with supplier contracts, operational performance, and warranty claims. 
• →Be recognized as a subject matter expert in supplier contracts to include rates, service level agreements (SLA's), and terms and conditions. 
• →Act as principal advisor on Supplier warranty matters within Tech Ops. 
• →Escalate contract and warranty issues to Supplier senior leadership to ensure contract adherence and obtain better outcomes for the company. 
• →Establish and maintain a contracts depository to manage existing contracts and agreements. 
• →Develop metrics, reporting, scorecards and related processes to track supplier performance. 
• →Lead efforts to negotiate resolutions to supplier performance issues with root cause corrective action (RCCA) plans. 
• →With minimal direction from leadership, exercise considerable judgement to make decisions in contracts and warranty to identify and resolve issues as they arise. 
• →Develop and own a workflow for collaborative contract review amongst all applicable Tech Ops & Supply Chain Management functions to ensure coverage and compliance. 
• →Collect feedback from Procurement, Material Control, Engineering and other Tech Ops and Supply Chain Management departments on supplier performance issues that require resolution. 
• →Lead efforts to maintain warranty terms data and related processes in Trax to aid in the successful identification and capture of warranty claims. 
• →Develop analytical reviews of contract management and warranty best practices in comparison with industry to implement process improvement. 
• →Conducts research and complete financial analyses (e.g., cost/benefit). 
• →Create strong customer and transportation carrier relationships. 
• →Provide feedback on performance and mentor other members of the team. 

• 4 years of experience in contracts, warranty, supply chain, airport operations and/or other relevant fields. 
• Bachelor’s degree in business administration or related field; or an additional two years of relevant training/experience in lieu of this degree. 
• Ability to develop and manage pricing agreements. 
• Demonstrated change management, leadership, and presentation skills. 
• Ability to travel up to 15%   
• High school diploma or equivalent. 
• Minimum age of 18. 
• Must be authorized to work in the U.S. 

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

HNL Location - $78,850 - $118,300

SEA Location - $86,700 - $130,050

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees. Alaska/Hawaiian/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.