Technical Support Engineer - 10467

Colombia·Bogotáfull-timemid

Technical Support EngineerCustomer

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Quick Summary

Key Responsibilities

Answer ‘how to’ technical and application configuration questions to our enterprise customers. Assist in troubleshooting 1st and 2nd level technical issues. Work with other business units,

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Technical Support EngineerCustomer

The Impact of Technical Support Engineer to Coupa:

As a Technical Support Engineer, you will be pivotal in supporting enterprise customers utilizing our cloud-based platform, contributing to a dynamic global team dedicated to exceeding customer expectations and fostering their success.

In this role, you will leverage a curious and sharp technical acumen to provide customers with expert guidance on best practices.

Responsibilities

~1 min read

→Answer ‘how to’ technical and application configuration questions to our enterprise customers.
→Assist in troubleshooting 1st and 2nd level technical issues.
→Work with other business units, including the Integration team, Operations, and Customer Success, as required to ensure our customers' success.
→Be responsible for customer production environments.
→Build 'knowledge articles' in Coupa’s knowledge base for customers' use.

→Excellent written and verbal communication skills.
→Strong technical knowledge, including Linux, Unix, and familiarity with other Operating Systems.
→Interest in learning scripting languages (e.g., Bash, Shell, Python) and understanding of web technologies (XML, XSLT, DOM, HTML).
→Ability to articulate solutions to complex technical problems clearly and simply.
→Experience working directly with external customers in a support environment, preferably in an enterprise software setting.

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