Account Director #2

Ensure overall client satisfaction and health of the business, with a focus on achieving high Net Promoter Scores (NPS).

Focus on building client trust and broadening of stature within the client organization.

Lead site consolidation and replatforming workstream

Partner with the strategist on long term vision for site advancement over time.

Contribute to demand generation and lead capture strategies 

Responsible for organic account growth and retention, uncovering new opportunities for expansion of scope, contributing to profitable growth.

Champion cohesive team environments that are open and collaborative with the ability to create energy and excitement around ideas.

Pull integrated activities together across agency partners, departments, and disciplines to move client business through production to launch.

Pay sharp attention to detail to ensure agency work follows digital marketing best practices and leading technologies.

Professionally manage a variety of engagements while being held accountable for deliverables that are on-time, on-budget, and of maximum value for client growth.

Build and maintain relationships with core clients by collaborating onsite at client offices in Manhattan Beach.

Hands-on experience running accounts, working with senior stakeholders, and successfully organizing, managing, and delivering a diverse range of innovative projects.

Strong background in digital, websites, component libraries, design systems and CMS platforms.

At least 10 years of digital marketing experience is required.

Experience in the home building industry is preferred.

Experience in Optimizely is preferred.

Proven track record of structuring, leading, and developing complex client relationships while communicating effectively across functional teams.

Entrepreneurial attitude partnered with a strong business acumen; ability and drive to bring people together, create energy around ideas, and recommend actionable strategies.

Intuitive and perceptive, with outstanding communications skills; comfortable and confident in strategic discussions and presentations to clients and stakeholders.

Excellence in organization and management; conscientious, and skilled at solving issues at all project levels while supporting colleagues and clients.

Strong relationship building qualities.

Experience identifying business development opportunities and translating them into actionable growth opportunities.

Ability to gracefully manage multiple programs and/or projects in a fast-paced environment.

Self-starter with a passionate attitude and sense of commitment to get the job done quickly, properly, and with the highest quality.

Excellent analytical and process-oriented skills.