Application Support Engineering Intern - Summer 2027

There’s something really inspiring about the idea of innovators teaming up to build something incredible. If you agree, then you might be a perfect fit for a tech job at Cox! 

· We value your time and potential. At Cox, you’ll be exposed to meaningful and challenging work.  

· You won’t be left alone to figure things out. You’ll have a team of supporters (plus an assigned program mentor) who will show you the ropes, guide you to excellence and cheer you on. 

· You’ll experience real accountability to develop your professional skills.   

· You’ll expand your network and professional toolbox through exposure to senior leaders.  

· You’ll help us build a bold future that is sustainable, accessible and inclusive. 

· Collaborate with architecture, software development, security, and DevOps teams to design, implement, and maintain scalable and secure Application Support solutions. 

· Develop, implement, and socialize Application Support best practices. 

· Develop and automate deployment, configuration, and monitoring processes to streamline software delivery and enhance system performance. 

· Manage and optimize the CI/CD pipeline, ensuring seamless integration and continuous delivery of software updates. 

· Maintain Application Support tools to maintain vendor and security compliance. 

· Support Application Support tools performance to meet agreed upon SLAs. 

· Implement and maintain robust security measures to protect data, systems, and applications. 

· Stay current with industry trends, emerging technologies, and best practices in Application Support, and proactively apply them to improve our development and deployment processes. 

· Proactively address issues and pursue improvements. 

· Document processes to facilitate knowledge sharing and support team members. 

· Currently enrolled in a degree-seeking program in computer science, computer engineering, or related field. (Bachelors or Master's) 

· Eager to learn, develop solutions and passion for customer service and team success. 

· Ability to author, test, and iterate prompts/instructions; evaluate responses for accuracy, safety, and tone. 

· Hands-on with Copilot Studio: topics/intents, instructions, Generative Answers, knowledge sources, and actions via Power Automate/connectors 

· Scripting and automation skills (e.g., javascript, Node js, YML, Bash, Python, PowerShell) to streamline deployment and maintenance processes. 

· Knowledge of cloud platforms such as Azure, Oracle Cloud, AWS including infrastructure provisioning, monitoring, and security. 

· Excellent communication and collaboration skills to work effectively with cross-functional teams. 

Intern/Co-Op sessions are considered temporary employment. No full-time employment commitments are made. However, depending on our business needs, some interns may be considered for a full-time position following the conclusion of the session conditioned upon the intern graduating from their academic program and being available to commence full-time employment at a specified time.