21d ago

Remote Dealer Services Specialist II - Manheim (Western Pennsylvania Territory)

2 Locationsmid

Other

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Quick Summary

Key Responsibilities

Cultivate and nurture strong relationships with clients through proactive engagement, personalized communication, and tailored solutions to meet their needs.

Requirements Summary

Minimum High School Diploma/GED and 3 years’ experience in a related field. The right candidate could also have a different combination,

Technical Tools

Other

Cox Automotive - USA

Vehicle Operations

Wholesale Inventory - Specialist II

Individual Contributor

Yes, 25% of the time

Day

What We Offer

~1 min read

Hourly base pay rate is $22.02 - $33.08/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

*** This position requires working onsite at an auction location a minimum of twice per month and visiting dealerships within the assigned territory a minimum of four times per month. Candidates must reside within commuting distance of one of the following locations: Manheim Pittsburgh

Responsibilities

~2 min read

→Cultivate and nurture strong relationships with clients through proactive engagement, personalized communication, and tailored solutions to meet their needs. Utilize industry insights and product knowledge to provide valuable guidance and recommendations, demonstrating a commitment to client satisfaction and long-term partnership
→Partner closely with various business units, including sales, mobile inspections, dealer services, and trade desk teams, to ensure a unified approach in serving clients, enhancing their experience through seamless coordination and alignment of strategies.
→Acts as a liaison between clients and internal business units, demonstrating responsiveness, follow-through, autonomous problem solving and ownership in resolving issues from start to finish. Effectively coordinates efforts to address client needs and exceed expectations, showcasing versatility and adaptability in handling diverse tasks to ensure client satisfaction.
→Utilizing a consultative approach, foster constructive dialogue with dealers on their sales performance, leveraging industry and sales trends as well as vehicle valuation data and market insights to provide strategic recommendations aimed at enhancing efficiency and effectiveness in their sales tactics.
→Empower clients through personalized coaching sessions to adeptly utilize our suite of tools, ensuring optimal effectiveness and satisfaction in their experience. Additionally, educate clients on marketplace policies to ensure compliance and maximize their success across the platform
→Demonstrates effective prioritization skills, professionalism in client relationships, and assists with customer care issues promptly and professionally.

Requirements

~1 min read

High School Diploma/GED and 3 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; or 5 years’ experience in a related field
Strong verbal and written skills
Strong organizational skills
Strong analytical skills and attention to detail
Ability to build strong business relationships
Problem solving and de-escalation skills
Excellent communication and interpersonal skills
Ability to work independently and as part of a team

Nice to Have

~1 min read

Bachelor’s degree in a related discipline
Previous experience as a Wholesale Specialist

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

EOE, including disability/vets

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.