Supervisor, Dispatch Contact Center (Cox Fleet)

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Customer SupportContact Center Supervisor

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Quick Summary

Key Responsibilities

🎯 Coach & Cheerleader: Guide your team to greatness in dispatch timeliness, phone metrics, and operational efficiency.

Technical Tools

Customer SupportContact Center Supervisor

Cox Automotive - USA

Vehicle Operations

Supervisor, Dispatch

Supervisor

Variable

What We Offer

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Compensation includes a base salary in the range of $55,600.00 - $83,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

✓Be the go-to leader in a fast-paced, high-impact environment.

✓Collaborate with a team that values hustle, heart, and humor.

✓Make a real difference in how we support customers on the road.

Are you ready to lead a team that keeps things rolling—literally? As the Supervisor, Transportation Breakdown (Market Place Operations), you’ll be the driving force behind our Roadside team’s success. You will be responsible for ensuring operational performance, supporting employee development, motivating breakdown specialists, and maintaining high service standards across the call center.

🎯 Coach & Cheerleader: Guide your team to greatness in dispatch timeliness, phone metrics, and operational efficiency.
📚 Trainer Extraordinaire: Help team members grow with personalized development and motivation.
📋 Policy Pro: Keep things compliant and clear with company procedures.
📞 Customer Whisperer: Step in when needed to ensure top-notch event handling.
🛠️ Flex Master: Adjust schedules and juggle priorities like a scheduling ninja.

Requirements

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High School Diploma/GED and 5 years’ experience in a related field (Transportation, Call Center). The right candidate could also have a different combination, such as a bachelor’s degree in a related discipline and 3 years’ experience in a related field; a master's degree and 1 year of experience; or a Ph.D. and up to 1 year of experience
Requires strong knowledge of MS Office
Excellent communication skills to work effectively with teams throughout organization

Nice to Have

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Degree in related discipline strongly desired

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

EOE, including disability/vets

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

In California and Washington, we will consider non-driving candidates who use alternate means of transportation in accordance with applicable law.

Application Deadline: 11/15/2026