Supervisor, Inspections - Manheim Southern California (Sun-Thurs Shift)

The Supervisor, Inspections position at Cox Automotive is responsible for managing the overall operation and administration of vehicle check-in and inspection functions. This role involves overseeing staffing, training, and ensuring compliance with quality standards while providing excellent service to customers. The supervisor will also engage with various departments to enhance operational efficiency and maintain high-quality vehicle condition reporting.

Responsibilities

• Direct activities of vehicle entry check-in function to ensure vehicles are recorded in AS400 properly and in a timely manner.
• Manage and direct the documentation of vehicle condition writing and condition report and/or computer data entry.
• Maintain and develop vehicle entry check-in function staff and inspection function staff by recruiting, selecting, orienting, and training employees.
• Plan and coordinate all skill-based training of inspector and check-in workforce including the Inspector Certification Program (ICP).
• Ensure employees are given opportunity to advance their ICP levels as per the ICP Guidelines.
• Engage with all departments within the operating location to ensure compliance of SLA Requirements and completion of high-quality condition reports.
• Work with vehicle entry check-in & inspections employees to provide quality service and product to customers.
• Requisition equipment, materials and supplies for the Vehicle Entry Dept. and oversee maintenance and protection of department equipment.
• Demonstrate safety commitment by following all safety and health procedures.
• Ensure employee compliance with auction and government work rules.
• Provide motivation while coaching and counseling employees.
• Analyze, compile, and conduct regularly scheduled performance reviews for onsite employees.
• Complete physical audits as prescribed by Manheim Inspections QA Program.
• Review arbitration results to identify training and or counseling needs.
• Review vehicle condition reports and vehicles with customer/client representatives to provide for specific needs.
• Perform Quality Audits to Manheim QA program standards.
• Review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service.
• Effectively lead the team by setting an example in behavior and ensuring that all employees are treated with respect.
• Partner with various market level support teams to ensure effective operational processes.

• High School Diploma/GED and 5 years’ experience in a related field. The right candidate could also have a different combination, such as a bachelor’s and 3 years’ experience in a related field; a master's degree and 1 year of experience; or a Ph.D. and up to 1 year of experience
• 1 - 3 years experience in vehicle entry and/or vehicle inspection required.
• Experience in Automobile or Auction industry preferred. 
• Strong communication and interaction skills required.
• Competent supervisory and excellent organizational skills required.
• Basic computer skills preferred. Valid Driver’s License and good driving record required.
• Ability to drive vehicles with standard and automatic transmission. 
• Knowledge of transportation and current DMV laws and regulations preferred.
• Regularly required to stand, walk, reach, talk and hear.
• Frequently required to stoop, kneel, crouch, bend, squat and climb.
• Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus.