Customer Happiness Ambassador

• →Enhance Customer Interactions: Engage with customers through a mix of emails, live chats, social media, phone calls & video consultations, to deliver outstanding service experiences.
• →Become a Product Expert: Keep up-to-date with our products, launches, and promotions to provide enthusiastic and informed support.
• →Resolve Challenges Efficiently: Address customer concerns regarding orders, checkout, or product assembly swiftly and professionally.
• →Excel in Customer Follow-Up: Guarantee exceptional service by proactively following up with customers post-interaction.
• →Innovate Solutions: Creatively solve any issues that arise after sales to ensure continued customer satisfaction.
• →Collaborate for Success: Work alongside the operations team to manage and fulfill special orders effectively.
• →Optimize Processes: Identify and implement process improvements to boost efficiency and overall excellence.
• →Adapt and Multitask: Handle various tasks simultaneously and adapt quickly to evolving job requirements.

• Talented service representatives with one year of experience and remarkable achievements
• Individuals comfortable with innovative technologies, including AI tools like ChatGPT
• Bilingual proficiency in English and French is essential
• Availabilities from 8AM to 12AM EST, 7 days a week (40h week)
• • Priority will be given to candidates available to work evenings and weekends
• Previous customer service experience in a contact centre is beneficial but not required

• Flexible Work Options: Work from home or enjoy our dog-friendly office setting — hybrid or fully remote to your liking!
• Competitive Salary: Earn $50k annually with potential for growth.
• Full-Time Benefits: 40-hour work week with 3 weeks of vacation and comprehensive group benefits after 3 months.
• Inclusive and Dynamic Culture: Thrive in a workplace that values diversity and offers numerous opportunities for career advancement.

Ready to step into a role where your work directly contributes to our mission of creating the best customer experience in the furniture industry? We're excited to meet go-getters who are ready to grow rapidly both personally and professionally.

Join us at Cozey, where your career journey is just beginning, and the opportunities are endless!

Please note that we may use AI-powered tools to support parts of our hiring process, such as application screening and interview coordination. These tools help us focus our time where it matters most: getting to know candidates. All hiring decisions are made by people, and we’re committed to a fair and inclusive process.