Consultant

· Provide comprehensive knowledge of all surgical and non-surgical services provided at the Practice and educate patients regarding their desired procedures to determine realistic goals prior to scheduling a consultation with the appropriate provider.

· Credential all providers and cross promote services/treatments to hit goals based on a variety of metrics set by the Company.

· Meet with prospective patients during the initial consultation and serve as the patient advocate to discuss their interested surgical procedures, general desired time frame, and answer any questions or concerns.

· Enter and maintain accurate patient data with detailed notes in EMR software.

· Prepare and present surgical packets, including the price quote, information about the procedure and various payment methods; Assist the patient with financing options, if needed.

· Schedule cosmetic surgical cases and work with the point of contact at the surgery center/hospital/recovery suites to coordinate patient care.

· Generate follow-up calls and/or emails to prospective cosmetic patients.

· Optimize customer service and maintain relationships with all current and prospective patients, while demonstrating ethical sales practices.

· Hold a high level of professionalism at all times while interacting with patients, families of patients, visitors, and staff members.

· Maintain a positive attitude, well-groomed appearance, and professional attire at all times.

· Practice patient confidentiality in accordance with HIPAA guidelines and follow all Company protocols, policies, and procedures at all times.

· Work collaboratively in a team environment with the medical team to ensure high quality patient care and overall experience.

· Previous experience working in Plastic Surgery is preferred but not required

· Previous sales experience

· Bilingual in Mandarin is a plus

· Able to work Tuesday through Saturday 9am-6pm

· Willing to travel between Rowland Heights & Arcadia clinics

· Mandarin (Preferred)