IT Support Technician III

Cosmetic Physician Partners Europe (CPPE) is a fast-growing, physician-led network of premier medical aesthetic clinics across the UK, Ireland, and Europe, backed by our US partner CPP. We give our clinics centralised HR, IT, marketing, and data-analytics support so their teams can focus on patient care while keeping full operational control.

• →Be the day-to-day IT support for our UK and European clinics, handling the full range of requests from end users through to systems administration.
• →Lead clinic integrations — run discovery and audits, deploy our standard toolset (NinjaOne, BitDefender, Intune, 1Password, Zendesk), migrate mailboxes and files, configure site networking and firewall, and decommission legacy tooling.
• →Administer Microsoft 365 (Entra ID, Exchange, Intune, SharePoint, Teams) and Google Workspace.
• →Manage endpoints and security through NinjaOne (RMM), BitDefender, and 1Password.
• →Provide firewall (DrayTek, Cisco, Meraki, SonicWall) and network support; escalate complex network/VPN and infrastructure to the Senior IT Engineer.
• →Set up and support clinic telephony (cloud VoIP, IVR / call routing), A/V, and clinical hardware (imaging, scanners, iPads).
• →Onboarding/offboarding and manage tickets and documentation in Zendesk.
• →Work within UK/EU GDPR and our data-protection policies; support security awareness (KnowBe4).

• 4+ years in IT support across 1st–3rd line.
• Strong Microsoft 365 administration (Entra ID, Exchange, Intune, SharePoint, Teams).
• Endpoint / RMM experience (NinjaOne or comparable).
• Networking and firewall fundamentals (DrayTek/Cisco or comparable).
• Self-directed — able to own problems and projects with minimal supervision.
• Clear communication with non-technical and clinical users.
• Right to work in the UK.

We don't expect every box ticked.

• Onboarding or migrating IT for new sites, M&A, or multi-site / MSP environments.
• Tenant migration (M365 / Google Workspace).
• Cloud VoIP / telephony (IVR / call routing).
• A/V, imaging, or clinical hardware (Canfield / TouchMD, iPads).
• Microsoft certifications (MS-102, AZ-104) or equivalent.
• GDPR / data protection in a healthcare or regulated setting.