Software Licensing Specialist

Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking.  Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies.  We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data, and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one. 

• Manage the end-to-end software licensing and maintenance renewal lifecycle, ensuring timely, accurate, and customer-focused execution.
• Prepare and maintain software licensing quotes for new licenses, renewals, upgrades, and cross-grades using Salesforce, Jira Service Management, vendor portals, and Microsoft Excel.
• Research customer contracts, licensing entitlements, renewal history, and software requirements to ensure quote accuracy, licensing compliance, and successful renewals.
• Manage and prioritize software licensing requests, renewal opportunities, and purchase orders while meeting service level expectations and business priorities.
• Serve as the primary point of contact for software licensing and renewal inquiries, providing exceptional customer support throughout the sales and renewal lifecycle.
• Partner with Sales, Professional Services, Consulting Delivery, Finance, Accounts Receivable, Collections, and software vendors to support licensing opportunities and deliver a seamless customer experience.
• Identify renewal, cross-sell, and upsell opportunities and collaborate with the Sales team to maximize customer value and revenue growth.
• Maintain accurate customer, contract, licensing, and renewal records in Salesforce and other business systems, ensuring data integrity.
• Prepare renewal pipeline, operational, and management reports while tracking renewal performance and renewal outcomes.
• Contribute to process improvements by documenting, streamlining, and automating licensing and renewal workflows to improve operational efficiency.

• Bachelor's degree in Business, Commerce, Information Technology, or a related field.
• 2+ years of experience in Software Licensing, Software Renewals, Sales Operations, Sales Support, Customer Success, or Contract Administration.
• Experience supporting B2B SaaS software licensing and subscription renewals.
• Experience preparing software licensing quotations and managing renewal pipelines.
• Proficiency in Salesforce CRM and Microsoft Excel.
• Strong analytical, research, and problem-solving skills with exceptional attention to detail.
• Excellent customer relationship management and stakeholder management skills.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience collaborating with global teams across multiple time zones.
• Curiosity and willingness to continuously learn software products, licensing models, and vendor programs.