Customer Support Specialist
United States·CincinnatimidCustomer SupportCustomer Support SpecialistCustomer
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Quick Summary
Overview
Role: Specialist 2, Customer Support Contract: 3+ months- Contract-to-Hire Location: Blue Ash, OH (no remote work available) Job Description: Onsite in Blue Ash, OH (no remote work available) Start: 04/27 Schedule: Mon-Fri 8:30 am- 5pm EST Pay…
Technical Tools
customer-support
Role: Specialist 2, Customer Support
Contract: 3+ months- Contract-to-Hire
Location: Blue Ash, OH (no remote work available)
Job Description:
Onsite in Blue Ash, OH (no remote work available)
Start: 04/27
Schedule: Mon-Fri 8:30 am- 5pm EST Pay $20.00/hour
Would prefer candidates who have worked in call center, retail, food services, cashiering, dispatch, banking, or any role that involves heavy customer service.
You will support inbound customer inquiries and resolve customer issues by delivering world-class customer service. In Green Dot Customer Support, we continually seek individuals with a keen passion for delivering exceptional customer experiences, a desire to make a positive impact, a commitment to their work, the ability to elevate the performance of their team members and display enjoyment for solving complex customer issues.
Job Responsibilities
Ensure that all customer escalations and complaints are managed to excellent professional standards and within Green Dot terms and policies.Receive inbound contacts calls and complete outbound contacts (callbacks, responses, etc.) to ensure that all queues are maintained, and all service levels are met. Maintain personal and team accountability for productivity and efficiency.Demonstrate ownership of customer issues and work proactively with Green Dot business units, partners and vendors to manage issues through to a complete resolution in a timely manner.Demonstrate sound negotiation, problem-solving and conflict resolution skills by working to resolve issues within your own authority and parameters whenever possible, while utilizing sound judgment to understand when it will be both effective and necessary to escalate to a higher authority.Demonstrate the ability to understand the big picture and identify the underlying drivers causing complaints by capturing, reporting and analyzing systematic issues and recommending solutions to improve processes and products.Advocate as the voice of the customer to Green Dot. Proactively make recommendations to address the root causes of escalations and complaints by leveraging escalation contacts and processes.Understand current business processes and tools that impact our customers and work with the manager and the necessary owners internally to resolve any issues and fix processes.Capture all pertinent customer contact information accurately and concisely within the data capture systems and ensure data is properly maintained.Follow escalation and complaint procedures in order to ensure that all customer escalations and complaints are tracked, and all relevant parties are informed of actions taken to resolve issues.Utilize appropriate tools to ensure the customer receives relevant information and identify knowledge gaps and/or outdated policy/procedure which caused frontline efforts to fail.
Job Requirements
1+ years of customer service and/or contact center experience preferredStrong verbal and written communication skills.
Location & Eligibility
Where is the job
Cincinnati, United States
On-site at the office
Who can apply
US
Listed under
United States
About this job
- Pay per year
- ≈ $39,520–$41,600 a year
- 10% above the $36,920 median for Customer Support Specialist jobs on Jobera (1,573 salaries).
- Who can apply
- United States
- Posted
- 246 days ago
Listing Details
- Posted
- February 26, 2026
- First seen
- March 26, 2026
- Last seen
- October 30, 2026
Posting Health
- Days active
- 217
- Repost count
- 0
- Trust Level
- 33%
- Scored at
- October 30, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
Cprime is a global consulting firm helping transforming businesses get in sync. They help visionary business leaders compose solutions, execute implementations, and perform against business goals.
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