IT Support Technician (CCNA)

IT Support Technician (CCNA) Location: Liberia Industry: Infrastructure / Industrial Operations Employment Type: Full Time Overview Seeking a hands-on IT Support Technician to support and maintain critical IT and communications infrastructure across operational sites. The successful candidate will be responsible for network support, hardware troubleshooting, and maintaining connectivity for operational systems, ensuring minimal downtime and reliable performance. Due to the nature of the site environment, the role may require working at heights and in industrial areas, therefore candidates must be physically fit and able to pass a fitness-to-work medical assessment. Key Responsibilities Provide on-site IT support for hardware, software, and network-related issues. Install, configure, and maintain network infrastructure including routers, switches, and wireless systems. Troubleshoot and resolve LAN/WAN connectivity issues. Support Cisco networking equipment and ensure optimal network performance. Assist with server maintenance, system updates, and security protocols. Install and maintain network cabling and communication infrastructure, including installations at height when required. Monitor network performance and proactively address potential failures. Maintain documentation for network configurations, system changes, and troubleshooting procedures. Work closely with operational teams to ensure continuous IT service availability. Minimum Requirements CCNA Certification (Cisco Certified Network Associate) – Essential Diploma or Degree in Information Technology, Networking, or related field Minimum 3–5 years of IT support or network technician experience Strong experience with: Cisco networking equipment LAN/WAN infrastructure Network troubleshooting Hardware and workstation support Experience in industrial, mining, telecom, or infrastructure environments is advantageous. Additional Requirements Must be physically fit and able to pass a fitness-to-work medical test Comfortable working at heights when installing or maintaining network infrastructure Strong problem-solving and troubleshooting skills Ability to work independently in remote operational environments Good communication and documentation skills Advantageous Experience working in Africa or remote operational sites Certifications such as CompTIA Network+, ITIL, or other Cisco certifications Experience with wireless networks, fibre infrastructure, or radio communications