Food & Beverage Associate II

Crafty’s mission is to help companies craft better workplaces by providing the services and technology to deliver a modern, comprehensive food & beverage program for their employees, no matter where they work.  After operating with a vertically integrated supply chain (i.e., directly fulfilling orders from Crafty-operated distribution centers) in Chicago and the Bay Area, our team launched a third party fulfillment model that has rapidly scaled our coverage into over 25 markets globally, in just a year’s time.

At Crafty, we have a diverse, high-powered team, composed of folks in technology, supply chain operations, field operations, sales, account management, and more. Our workplace is dynamic, fast-paced, and just plain fun; we pride ourselves in having an amazing mix of humans who make up our team!

Crafty's Food & Beverage Associate IIs — known internally as "The Independent Contributor" — are the versatile backbone of our in-office Concierge pantry program. Ready for immediate deployment to any site, they navigate new client spaces and execute any tasklist successfully without a prior walkthrough.

This is a high-energy role for people who thrive with independence and derive genuine satisfaction from an organized, elevated space. The F&B Associate II is typically trained across 15+ locations, is on call for coverage needs, and independently travels to assigned locations each day. This role also takes on increased "Day-of Leadership" and implementation oversight responsibilities — including QC checks and peer support when assigned.

• →Client Obsessed: Demonstrates a deep commitment to understanding and exceeding client needs and preferences, consistently showing eagerness and patience in all client interactions.
• →Effective Communicator: Demonstrates exceptional communication skills across interpersonal, verbal, and written formats to ensure clear, accurate, and positive interactions.
• →Operationally Sound: Ensures that all operations run smoothly, efficiently, and effectively, adhering to best practices and standards.
• →Reliable: Shows accountability, punctuality, and consistency in fulfilling commitments. Maintaining high service standards, fostering client trust, and contributing to operational efficiency.
• →Resilient: Highly adaptable; can transfer skills learned at one client location to another to quickly get up to speed on the operating rhythms of a new location — without a walkthrough or prior briefing. Comfortable traveling independently between multiple client sites each day and confident stepping into unfamiliar spaces and making them better.
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  • →Must be able to remain stationary for 50% of the time and capable of pushing, pulling, and lifting boxes weighing up to 50 pounds throughout the client site as needed
• →Collaborative:
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  • →Peer coach; have mastered our operational best practices and equipment SOPs to the point that they can train their peers. Trained in executing a quality control check and providing constructive, actionable feedback
  • →Encompasses the ability to work effectively with others towards shared goals while providing and receiving constructive input to enhance individual and team performance
  • →Demonstrates a team-oriented approach, emphasizing teamwork, supportive behavior, constructive conflict resolution, and a commitment to shared success.
• →Autonomy: Operates with a high degree of self-direction — comfortable receiving general direction and determining the best path forward independently. Does not wait to be told what needs improvement; proactively identifies gaps and takes ownership of elevating the quality of every space they cover. Acts decisively and holds themselves accountable for outcomes, not just task completion.
• →Attention to Detail: Demonstrates exceptional attention to detail by meticulously overseeing merchandising, inventory management, and ownership responsibilities to ensure precision, consistency, and excellence in all aspects of operations.

Don't meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal- that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply.

• Goal #1 — Shift Execution: The Food & Beverage Associate II will complete daily task lists with an average of 95% successful shift completion week over week, as measured via Tableau on a monthly basis.
• Goal #2 — Quality Control & Peer Development: The Food & Beverage Associate II will perform quality control checks accurately and efficiently and provide actionable feedback to peers within 24 hours of completing each assessment, as tracked on a monthly basis. When assigned, they will also provide onboarding or re-training to peers, with positive feedback from trainees on approach and effectiveness.
• Goal #3 — Client Satisfaction: The Food & Beverage Associate II will support all client requests on a weekly basis in collaboration with their manager and the site point of contact, ensuring timely resolution and a high-quality on-site experience.