Senior Food & Beverage Associate

Crafty’s mission is to help companies craft better workplaces by providing the services and technology to deliver a modern, comprehensive food & beverage program for their employees, no matter where they work.  After operating with a vertically integrated supply chain (i.e., directly fulfilling orders from Crafty-operated distribution centers) in Chicago and the Bay Area, our team launched a third party fulfillment model that has rapidly scaled our coverage into over 25 markets globally, in just a year’s time.

At Crafty, we have a diverse, high-powered team, composed of folks in technology, supply chain operations, field operations, sales, account management, and more. Our workplace is dynamic, fast-paced, and just plain fun; we pride ourselves in having an amazing mix of humans who make up our team!

• →Client Obsessed: Demonstrates a deep commitment to understanding and exceeding client needs and preferences, consistently showing eagerness and patience in all client interactions.
• →Owns Outcomes (Not Just Tasks): Takes full ownership of site performance and client experience; proactively identifies issues, implements solutions, and continuously improves execution beyond the standard task list.
• →Strategic + Operationally Sound: Ensures that daily operations run smoothly while also thinking ahead—anticipating needs, managing complexity, and making sound decisions that protect the program and elevate service.
• →Effective Communicator: Demonstrates exceptional communication skills across interpersonal, verbal, and written formats—able to write clear, professional client recaps and handle budget-related communication with confidence.
• →Reliable: Shows accountability, punctuality, and consistency in fulfilling commitments. Maintaining high service standards, fostering client trust, and contributing to operational efficiency.
• →Resilient: Quickly adapts to change, anticipates and addresses challenges with strong problem-solving skills, and maintains a positive attitude to ensure ongoing success.
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  • →Must be able to remain stationary for 50% of the time and capable of pushing, pulling, and lifting boxes weighing up to 50 pounds throughout the client site as needed
• →Collaborative:
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  • →Encompasses the ability to work effectively with others towards shared goals while providing and receiving constructive input to enhance individual and team performance
  • →Demonstrates a team-oriented approach, emphasizing teamwork, supportive behavior, constructive conflict resolution, and a commitment to shared success.
• →Autonomy: Autonomy empowers client operations team members to act decisively, innovate, and continuously improve, ultimately leading to enhanced client relationships, operational efficiency, and overall success in their roles through site and task ownership.
• →Attention to Detail: Demonstrates exceptional attention to detail by meticulously overseeing merchandising, inventory management, and ownership responsibilities to ensure precision, consistency, and excellence in all aspects of operations.

• Goal #1 — Controllable Client Retention: The Senior Food & Beverage Associate will maintain 100% controllable client retention across their assigned site(s) (excluding uncontrollable churn), for at least 9 consecutive months, as measured by monthly retention reporting.
• Goal #2 — Site Ownership: The Senior Food & Beverage Associate will complete daily task lists with an average of 95% shift success week over week, as measured via Tableau on a monthly basis, to ensure operational excellence.
• Goal #3 — Client Quality & Escalation Management: The Senior Food & Beverage Associate will complete QC checks bi-weekly and maintain ≤1 escalation ticket per month, as tracked in HubSpot and reviewed monthly.