Admissions Documentation Representative

At Pediatric Home Service, we help medically complex kids live their best lives, at home, with their families. As a national leader in pediatric home care, we offer a full range of services including infusion, clinical nutrition, respiratory therapy, PPEC, private duty nursing, and DME. Whether you're caring for patients or supporting behind the scenes, every role at PHS makes a difference. Join a mission-driven team that’s committed to putting children and families first.

• Position: Admissions Documentation Representative
• Location: Roseville, MN
• Hours: Monday-Friday, 8a-5p

We are looking for a full-time Admissions Documentation Representative to join our customer-focused, supportive team. Our Customer Service department is a fast-paced, high-energy environment, you’ll find yourself challenged and required to use critical thinking every day through a variety of in-person, email and phone conversations. You will also be surrounded by a close-knit and supportive group who has the same dedication to serving medically-complex children and their families.

• Coordinates incoming correspondence from various sources to ensure patient information is being communicated to the appropriate department.
• Monitors the incoming fax queue and office mail daily and distributes incoming correspondence to the appropriate representative/department.
• Creates new accounts and updates information on existing accounts into the electronic medical record (EHR).
• Notifies all appropriate departments of changes to a patient's care needs which may include: notifying the Admissions team of urgent needs; creating tasks and emailing information to the clinical teams.
• Ensures faxes are pulled into the correct location and system for DME or IV.
• Greets and assists internal and external customers and staff through the Customer Service help desk, phone calls, email or face to face encounters.
• Works with referral partners to navigate and locate supporting documentation for new admissions within the EHR.
• Assists local teams with monitoring and distributing of documentation tasks and help desk requests.
• Maintains compliance with HIPAA and PHS requirements regarding internal and external EHR access.
• On-call duties/rotation may be required based on business need.
• Other duties as assigned.

• High school diploma or general education degree (GED); or one to six months related experience and/or training; or equivalent combination of education and experience.
• Exceptionally organized, multi-tasking, problem solving and communication and strong keyboard skills. A high level of initiative combined with a customer service mentality is also required.
• Ability to read and interpret documents such as safety roles, operation and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
• Medical documentation experience (preferred)
• Experience in Brightree EHR a plus!

At PHS, we are committed to providing specialized care for medically complex children. Every role, from direct patient care to customer support, plays a vital part in improving the lives of kids and families. The impact you make is invaluable. We are dedicated to offering fair and transparent compensation to our team members. The starting rate for this role is $23.00 hourly, based on experience and qualifications.