Customer Experience Lead

You will thrive in this lead role if you take personal ownership of client outcomes, remain composed under pressure, and are not satisfied until an issue is fully resolved. We are looking for an experienced professional who can manage large, sophisticated clients while coordinating effectively across internal teams. The right candidate notices the details others miss, follows up persistently, distinguishes urgent issues from important ones, and keeps work moving when answers are difficult to obtain. This person must communicate confidently with senior management, establish clear expectations, and build trusted relationships with both internal and external clients.