Strategy & Consulting | Digital Customer Experience Consultant/Analyst - Automotive & Mobility

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Customer SuccessCustomer Experience

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Quick Summary

Requirements Summary

Candidate should have, as minimum, 3-5 years of experience working in Automotive/Mobility companies, or have experience in projects related to this industry. Areas of experience: Marketing,

Technical Tools

Customer SuccessCustomer Experience

In Accenture, within the Strategy & Consulting – Global Network area, we work with leading global clients to design and implement strategies that drive transformation and sustainable growth. As part of our team, you will collaborate on projects that combine innovation, deep analysis, and strategic execution, helping organizations tackle their most complex challenges.

🏢 Work with purpose. Make your vision come true.

Transform the world's leading organizations by solving the most complex challenges they face. Design and execute innovative business solutions that improve the way the world works and lives.

• Work at the heart of the finest global Automotive and Mobility organizations where you will collaborate on innovative projects bringing your knowledge and creativity.

• Make change happen by integrating skills and experience in strategy, consulting, digital, technology and operations.

What We Offer

~2 min read

🍔 Credits at PedidosYa

👩‍⚕️Health insurance - Swiss Medical

💻 Connectivity and Electricity Services

💪 Gym VIP Pass

🗓 Days off from the first year of service

🌎 Flexible holidays

💯 Flexible Work Shift

📚 Bonus in Higher Education certifications

🎂 Day off on your Birthday

🏆 Bonus

‍‍‍👨‍👩‍👦‍👦 Paternity & Extended Maternity Leave

💰 Daycare reimbursement

➕ more benefits

🏢 We have offices available in CABA, Córdoba, Mar del Plata, Rosario, Salta, and Mendoza! And if you’re located in other provinces, our positions are remote, so you can work from home! 🌎

📍 IF YOUR PROFILE MATCHES THESE REQUIREMENTS:

✓Candidate should have, as minimum, 3-5 years of experience working in Automotive/Mobility companies, or have experience in projects related to this industry.

✓Areas of experience: Marketing, Sales and/or Aftersales in the Automotive & Mobility Industry.

✓Project Management skills: Experience in project management, either in companies or consulting firms.

✓Omnichannel digital experience: Have experience working with digital channels either in automotive, mobility or an E-commerce company

✓CRM: Understanding and experience in CRM programs, initiatives and Kpis. Deep experience in CRM tools such as Salesforce (priority), Dynamics 365, or others. Experience in tools implementations for dealers/ customers. Experience in loyalty programs implementation: Strategy, design, implementation and results tracking.

✓ANALYTICS: Deep knowledge and experience in analytical tools (GA, BI, etc). Experience in creating dashboards, analyzing indicators, and presenting results.

✓PERFORMANCE MARKETING: Digital Marketing Specialist: SEO/SEM/CRO: Convertion rate optimization. Facebook Ads, Google Ads. Experience in digital Marketing campaigns with high impacts on results (Life Cycle Value, ROI, Sales and leads acceleration)

✓CX: Deep experience in understanting customer/ dealer experience. Indicators tracking (NPS/CSAT) and Tools management. Advanced in customer journey development: discovery, assembly, tools management and presentation. Web-sites/Apps: UX research, diagnosis, testing, discovery and design.

✓SOCIAL INTELLIGENCE: Brand monitoring, Social Media management and Social Listening: Deep experience in understanding and collecting customer, competitors and market feedback, Social sentiment, and Brand awareness. Use of tools and assembly of dashboards. Content Management.

Project Management certifications
Exposure to software implementations (estimation, requirements detailing, functional specification).
Business transformation and project lifecycle frameworks and approaches.
Agile Methodology Knowledge (Scrum or SAFE)
Gen AI knowledge and experience.

Advanced English (mandatory). CV in English (mandatory)
Advanced in Microsofts Tools (Powerpoint, Excel, etc.)
Strong analytical and problem-solving skills
Strong data-driven capabilities
Availability to travel
Excellent communication (written and oral) skills and excellent presentation skills
Comfortable working at the highest levels of client organizations and interacting closely with the “C” level executives in a range of environments
Understand customer needs and translate them to business requirements (business requirement definition)
Ability to independently liaise with customers and convincingly present solutions
Excellent teamwork and ability to work in distributed delivery environment

AT ACCENTURE, EQUALITY DRIVES INNOVATION
Did you know that Accenture was chosen as the most diverse and inclusive company in the world? We believe that the workforce of the future is an equal workforce for everyone.

All decisions related to the recruitment and selection process will be made without any distinction, exclusion, or preference based on race, color, gender, sexual orientation, disability, age, religion, political or union opinion, nationality, socioeconomic background, or any other characteristic protected under applicable law, that could result in the nullification or impairment of equal opportunity or treatment among candidates.

#LI-LATAM

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Declaración de igualdad de oportunidades en el empleo

Creemos que nadie debe ser discriminado por sus diferencias. Todas las decisiones de empleo se tomarán sin importar la edad, raza, credo, color, religión, sexo, origen nacional, ascendencia, discapacidad, condición de veterano militar, orientación sexual, identidad o expresión de género, información genética, estado civil, ciudadanía ni ningún otro criterio protegido por la legislación aplicable. Nuestra rica diversidad nos hace más innovadores, competitivos y creativos, lo que nos permite servir mejor a nuestros clientes y comunidades.