Dealer Engagement Specialist

Credit Acceptance is proud to be an award-winning company recognized both locally and nationally across multiple workplace categories. Our world-class culture is shaped by dedicated team members who are driven to succeed as professionals individually and together as a team. Backed by a strong product, exceptional people, and a stable financial foundation, we’ve grown into a leading provider of used and new car financing across the country.

Our Support teams work with multiple departments in a dynamic environment that promotes flexibility and autonomy, while offering the opportunity to collaborate with a diverse group of professionals. We work to comply with our company standards, exceed customer expectations, and drive our Great Place to Work culture. We deliver high-quality services aligned to business needs, driving innovative improvements that support our company strategy and modern operating principles.

• Support the development and execution of ongoing Sales education and readiness programs for field sellers, leaders, and specialized Sales roles. 
• Maintain engagement calendars, trackers, participation lists, and planning materials.
• Partner with Sales leaders and field teams to clarify roles, timelines, and responsibilities for each engagement.
• Support pre- and post-engagement activities, including invitations, meeting logistics, surveys, follow-up communications, and action items.
• Attend planning meetings and provide status updates to ensure activities remain aligned and on track.

• Maintain regional dealer engagement materials, including presentations, agendas, invitations, talking points, and supporting resources.
• Create dealer-facing communications and “Know Before You Go” materials that improve preparedness and participation.
• Partner with Marketing and Brand to ensure materials are accurate, appropriate, and aligned with the intended audience.
• Coordinate recognition, celebration, and social media opportunities tied to dealer engagements.

• Research industry associations, trade shows, auctions, and other opportunities that may support dealer engagement.
• Maintain key dates and recommend relevant opportunities for Sales participation.
• Coordinate event support, including kickoff meetings, promotional materials, signage, and other engagement needs.

• Serve as a coordination point between Dealer Engagement, Sales, Marketing, Events, and other internal partners.
• Respond to dealer and Sales inquiries and provide timely engagement-related information.
• Gather feedback and identify opportunities to improve dealer engagement planning, execution, and follow-through.

• Bachelor’s degree or equivalent relevant experience.
• Experience in event coordination, communications, logistics, customer engagement, or a related field.
• Strong communication, organization, attention to detail, and project coordination skills.
• Ability to manage multiple priorities and work independently in a fast-paced environment.
• Proficiency with Microsoft Office and common collaboration tools.
• Ability to travel up to 25% to 50% based on business needs.

• Experience supporting Sales, dealer, customer, or industry engagement activities.
• Experience in automotive, financial services, events, or a related industry.
• Experience managing promotional materials, events, or field communications.
• Familiarity with AI-enabled productivity tools.

To be successful in this role, Team Members need to be:

• Positive by maintaining resiliency and focusing on solutions
• Respectful by collaborating and actively listening
• Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
• Direct by effectively communicating and conveying courage
• Earnest by taking accountability, applying feedback and effectively planning and priority setting

• Remain compliant with our policies processes and legal guidelines
• All other duties as assigned
• Attendance as required by department