Manager, Sales Education, Content & Readiness

Credit Acceptance is proud to be an award-winning company recognized both locally and nationally across multiple workplace categories. Our world-class culture is shaped by dedicated team members who are driven to succeed as professionals individually and together as a team. Backed by a strong product, exceptional people, and a stable financial foundation, we’ve grown into a leading provider of used and new car financing across the country.

Our Support teams work with multiple departments in a dynamic environment that promotes flexibility and autonomy, while offering the opportunity to collaborate with a diverse group of professionals. We work to comply with our company standards, exceed customer expectations, and drive our Great Place to Work culture. We deliver high-quality services aligned to business needs, driving innovative improvements that support our company strategy and modern operating principles.

• Lead Sales-specific education and readiness programs that support selling skills, product knowledge, role effectiveness, and business initiatives.
• Translate business priorities, process changes, and go-to-market initiatives into practical learning and field-ready guidance.
• Partner with Sales leaders to identify capability gaps and develop solutions that improve adoption and execution.
• Support readiness for launches, sales plays, organizational changes, and other strategic initiatives.
• Measure effectiveness and improve programs based on field feedback and business results.

• Oversee development and governance of playbooks, sales guides, talk tracks, job aids, communications, presentations, and coaching resources.
• Ensure Sales content is accurate, consistent, accessible, and aligned with business priorities.
• Develop reinforcement and coaching resources that support critical selling behaviors and performance expectations.
• Use engagement and utilization insights to improve content effectiveness.

• Lead, coach, and develop team members responsible for Sales education, content, communications, and readiness.
• Establish priorities, performance expectations, quality standards, and operating rhythms.
• Manage workload and resources to ensure timely execution of key initiatives.
• Foster accountability, collaboration, and continuous improvement.

• Partner with Sales Leadership, Product, Marketing, GTM Strategy, Analytics, Sales Enablement, and other teams to support field readiness.
• Collaborate with Corporate Training & Development on enterprise learning standards, instructional design, learning technologies, and broader development programs.
• Ensure Sales-specific programs complement enterprise learning efforts while remaining focused on Sales execution and performance.
• Serve as a trusted partner on Sales education, content, communications, coaching, and readiness needs.

• Bachelor’s degree in Business, Communications, Education, Learning & Development, Marketing, Organizational Development, or a related field, or equivalent relevant experience.
• At least five years of experience in Sales Enablement, Sales Education, Sales Training, Learning & Development, Sales Operations, or a related field.
• At least two years of experience leading people, programs, or complex cross-functional initiatives.
• Experience developing Sales education, enablement content, communications, or readiness programs.
• Strong communication, project management, stakeholder partnership, and leadership skills.
• Ability to translate complex business priorities into practical, actionable Sales solutions.
• Ability to travel up to 25% based on business needs.

• Experience supporting a field-based Sales organization.
• Experience leading Sales content, communications, coaching, or readiness functions.
• Familiarity with instructional design, content governance, learning technologies, CRM platforms, or sales enablement tools.
• Experience supporting product launches, organizational change, or go-to-market initiatives.

To be successful in this role, Team Members need to be:

• Positive by maintaining resiliency and focusing on solutions
• Respectful by collaborating and actively listening
• Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
• Direct by effectively communicating and conveying courage
• Earnest by taking accountability, applying feedback and effectively planning and priority setting

To create an environment where people do their best work, we focus on the dimensions of Organizational Health. All leaders must:

• Identify the Right People by recognizing top talent
• Set Clear Expectations by managing change and directing others
• Train team members and focus on developing talent
• Performance Manage by ensuring accountability and driving results
• Create the Right Environment by establishing trust and managing conflict
• Maintain the Right Number of team members needed to build an effective team

• Remain compliant with our policies processes and legal guidelines
• All other duties as assigned
• Attendance as required by department