Security Operations Engineer II

Credit Acceptance is proud to be an award-winning company recognized both locally and nationally across multiple workplace categories. Our world-class culture is shaped by dedicated team members who are driven to succeed as professionals individually and together as a team. Backed by a strong product, exceptional people, and a stable financial foundation, we’ve grown into a leading provider of used and new car financing across the country.

Information Security

• This position will work from home; occasional planned travel to an assigned Southfield, Michigan office location may be required.  However, this position is permitted to work at a Southfield, Michigan office location if requested by the team member.
• Operate, maintain, and improve enterprise Cyber Defense platforms across endpoint, web, network, monitoring, and automation services.
• Maintain next-generation SIEM integrations; onboard telemetry and resolve ingestion, parsing, or data-quality issues.
• Maintain endpoint detection and response capabilities; support investigations and approved containment actions.
• Manage secure web access policies, inspection controls, and approved exceptions; troubleshoot access and performance issues.
• Support web application protections with network and application teams; help implement rules, logging, integrations, and approved exceptions.
• Perform initial triage of cybersecurity alerts and incidents; gather evidence, document findings, determine scope, and escalate as needed.
• Support approved containment, remediation, and recovery actions across enterprise and cloud environments.
• Develop and tune detection logic to improve signal quality and investigative value.
• Build response playbooks and automate repeatable investigation and response tasks using scripting, APIs, and webhooks.
• Use Infrastructure as Code, version control, testing, and change-management practices to maintain approved Cyber Defense resources.
• Use AI-assisted workflows to improve analysis and efficiency while applying access controls, testing, human oversight, and audit requirements.
• Monitor platform health; maintain technical documentation; share knowledge; and participate in security projects and the on-call rotation.

Other

• Perform all other duties as assigned.
• Participate in on-call rotations, including nights, weekends, and holidays.
• Remains compliant with our policies, processes and legal guidelines.
• Works primarily remotely with some occasional travel to a Credit Acceptance building.

• Customer Empathy: Customer Empathy is the ability to understand the perspectives, pain points, and experiences of customers. It involves actively putting oneself in the customer’s shoes, comprehending their needs and challenges, and using that understanding to provide a better, more customer-centric experience.
• Engineering Excellence: Engineering Excellence is about bringing great craftsmanship and thought leadership to deliver an outstanding product that delights customers and solves for the business. This involves the pursuit and achievement of high standards, best practices, innovation, and superior solutions.
• One Team: A One Team mindset refers to a collaborative approach across the organization, where individuals work together seamlessly, without boundaries, as a single, cohesive team. Shared goals, open communication and mutual support create a sense of collective purpose. This enables teams to navigate challenges and pursue shared objectives more effectively.
• Owner’s Mindset: Owner’s Mindset involves adopting a set of behaviors that reflect a sense of responsibility, accountability, strategic thinking, and a proactive approach to managing your domain. As an owner, you understand the business and your domain(s) deeply and solve for the right outcome for the domain(s) and the business.

• Bachelor’s degree in computer science, Information Systems, Cybersecurity, or a related field, or equivalent practical experience.
• Minimum 2 years of experience in cybersecurity engineering, security operations, incident response, or a related technical field.
• Experience triaging cybersecurity alerts or incidents and supporting approved containment actions.
• Hands-on experience supporting enterprise security platforms in at least two areas such as SIEM, EDR, secure web access, WAF, automation, or detection engineering.
• Experience using a scripting or automation language and working with APIs, webhooks, or structured configuration files.
• Experience with version control and Infrastructure as Code concepts.
• Working knowledge of cloud services and cloud security logs.
• Understanding of secure authentication, credential handling, and least-privilege access.
• Knowledge of incident response, common attacker techniques, and established cybersecurity frameworks.
• Ability to troubleshoot across multiple technologies and produce clear technical documentation.

• Experience investigating incidents in public cloud environments and using cloud logs to determine scope.
• Experience with security orchestration, incident-response automation, telemetry onboarding, or detection engineering.
• Experience with secure web access or web application protection.
• Experience creating reusable Infrastructure as Code modules.
• Experience using AI-assisted development, agent-based workflows, or containerized automation.
• Relevant cybersecurity, security operations, cloud fundamentals, or automation certifications.
• Understanding of Credit Acceptance’s business model, operations and business terminology. 

• Knowledge of cyber threats, vulnerabilities, and common attack methods.
• Ability to connect security telemetry with investigative needs and translate response needs into maintainable automation.
• Sound judgment during incident triage, containment, and escalation.
• Critical thinking, attention to detail, and the ability to learn unfamiliar technologies quickly.
• Ability to manage competing priorities and act independently.
• Clear written and verbal communication tailored to the audience.
• Ability to work across teams, share knowledge, and escalate risk appropriately

To be successful in this role, Team Members need to be:

• Positive by maintaining resiliency and focusing on solutions
• Respectful by collaborating and actively listening
• Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
• Direct by effectively communicating and conveying courage
• Earnest by taking accountability, applying feedback and effectively planning and priority setting

• Remain compliant with our policies processes and legal guidelines
• All other duties as assigned
• Attendance as required by department